Andrew Walters
El Paso,TX
Summary
Guest Service Specialist with a proven track record at Mister Car Wash, excelling in customer relationship management and effective communication. Skilled in resolving complaints swiftly, enhancing customer loyalty and satisfaction. Adept at team building and multitasking, consistently fostering a positive environment that drives repeat business and elevates the guest experience.
Experienced with guest interaction and issue resolution. Utilize strong communication and problem-solving skills to enhance guest satisfaction. Track record of maintaining high standards in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
02.2024 - 03.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Built strong relationships with guests, fostering loyalty and repeat business.
- Maintained a clean and welcoming lobby area, setting the tone for a positive guest experience upon arrival.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Assistant Manager
Cinemark Theaters
06.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Applied Science - Electronic Engineering
Western Technical College
El Paso, TX04-2027
High School Diploma -
El Dorado High School
El Paso, TX06-2021
Skills
- Customer relationship management
- Team building
- Effective communication
- Complaint handling
- Customer service
- Verbal and written communication
- Time management
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Specialist
Mister Car Wash
02.2024 - 03.2025
Assistant Manager
Cinemark Theaters
06.2021 - 12.2023
Associate of Applied Science - Electronic Engineering
Western Technical College
High School Diploma -
El Dorado High School
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