Maria Reiff
Hendersonville,NC
Summary
Dynamic Guest Service Specialist with proven abilities in delivering exceptional customer service and maintaining organized operations. Skilled in problem-solving and teamwork, committed to creating supportive environments for guests.
Overview
10
10
years of professional experience
Work History
Guest Service Specialist
Mission Hospital
Asheville, North Carolina
02.2024 - Current
- Greeted and checked in visitors in a manner that aligns with hospital policies.
- Issued visitor name badges using hospital systems (FastPass).
- Collaborated with clinical and administrative staff to support smooth daily operations.
- Maintained cleanliness and organization of front desk and lobby areas.
- Provided exceptional customer service to guests, which facilitated a warm and supportive environment.
- Upheld confidentiality that adheres to HIPPA guidelines while assisting visitors.
- Resolved issues related to guest access and inquires across many hospital departments.
Gift Shop Point Of Sale Coordinator
Mission Hospital
Asheville , North Carolina
08.2023 - 02.2025
- Oversaw daily retail operations including open/close procedures, cash handling, and staff management.
- Maintained bookkeeping records, including sales reports, inventory tags, and logs of daily revenue.
- Managed inventory and merchandising projects, ensuring that displays were organized and seasonally relevant.
- Performed stock ordering and vendor relations, maintaining optimal inventory levels.
- Delivered exceptional customer service, assisting hospital staff, patients, and visitors with purchases and inquiries.
- Implemented retail promotions and strategies to boost sales, and meet monthly revenue goals.
- Trained and supervised new hires, as well as volunteers, ensuring smooth operations and excellent teamwork.
Administrative Assistant
Guardian Pest Control
Griffith , IN
03.2020 - 05.2021
- Managed appointment scheduling for pest control services and technician assignments.
- Assisted with customer inquiries and provided information about pest control options.
- Maintained accurate records of service calls and customer interactions in the database.
- Coordinated office supplies inventory and facilitated reordering processes promptly.
- Prepared documentation for pest control treatments and ensured compliance with regulations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Assistant Manager
The Hydrant Dog Grooming
Highland , IN
10.2017 - 03.2020
- Assisted in managing daily operations and ensuring smooth workflow of a staff of 20+ workers.
- Monitored inventory levels and ordered supplies as needed for operations.
- Checked in clients for their animals' grooming needs.
- Assisted groomers with day-to-day tasks.
- Consulted with clients to develop a biologically appropriate diet.
- Maintained a clean work environment, operated the cash register, and performed opening and closing tasks.
Sales Associate
Bath and Body Works, Limited Brands
Schererville , Indiana
07.2015 - 10.2017
- Increased revenue by upselling promotions, creating gift packages, and selling sale items.
- Constructed seasonal advertisements and displays with ornate, intricate details.
- Managed inbound shipments, and timely restock of inventory from shipments to maintain efficient storefront, and sales opportunities.
Education
High School Diploma -
Highland High School
Highland, IN05-2015
Skills
- Customer service
- Visitor management
- Cash handling
- Inventory management
- Retail operations
- Relationship building
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Exceptional communication
Timeline
Guest Service Specialist
Mission Hospital
02.2024 - Current
Gift Shop Point Of Sale Coordinator
Mission Hospital
08.2023 - 02.2025
Administrative Assistant
Guardian Pest Control
03.2020 - 05.2021
Assistant Manager
The Hydrant Dog Grooming
10.2017 - 03.2020
Sales Associate
Bath and Body Works, Limited Brands
07.2015 - 10.2017
High School Diploma -
Highland High School