Victor Figueroa
El Paso
Summary
Guest Service Specialist with a proven track record at Mister Car Wash, excelling in complaint resolution and customer education. Adept at fostering strong relationships and ensuring safety compliance, I leverage my attention to detail and teamwork skills to enhance guest experiences and drive satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
El Paso
08.2024 - 08.2025
- Resolved guest inquiries and complaints promptly to ensure positive experiences.
- Educated customers on car care products and services for informed choices.
- Conducted routine inspections of equipment to ensure optimal performance and safety.
- Provided excellent customer service to ensure guest satisfaction.
- Collaborated with team members to maintain a clean and welcoming environment.
- Built and maintained productive relationships with employees.
Wash Bay Attendant
Splash and Dash
El Paso
07.2021 - 12.2022
- Cleaned and maintained vehicles using pressure washers and detailing tools.
- Organized wash bay area to ensure a safe working environment.
- Assisted team members in training new staff on wash procedures.
- Managed inventory of cleaning supplies and tools for efficient operations.
- Communicated with customers to address concerns or special requests.
- Responded promptly to customer inquiries or complaints in a professional manner.
Education
High School Diploma -
Americas High School
El Paso, TX06-2024
Skills
- Guest relations
- Complaint resolution
- Customer education
- Equipment inspection
- Safety compliance
- Customer relationship management
- Attention to detail
- Customer service
- Adaptability
- Teamwork
- Problem-solving
- Training and mentoring
Timeline
Guest Service Specialist
Mister Car Wash
08.2024 - 08.2025
Wash Bay Attendant
Splash and Dash
07.2021 - 12.2022
High School Diploma -
Americas High School