Andrew Webb
Mocksville,NC
Overview
1
1
Certification
12
12
years of professional experience
Work History
Internet Technician
Buck's Communications
Yadkinville, NC
09.2024 - Current
- Internet Technician for 2 years with hands-on experience installing and troubleshooting residential and commercial broadband services. Skilled in fiber-optic installation, signal testing, equipment setup, and explaining technical information clearly to customers
- Field installation, maintenance, troubleshooting, and repair of residential and commercial broadband internet services
- Installed, tested, and activated fiber-optic internet services, ensuring reliable connectivity and compliance with company and industry standards.
- Performed hands-on fiber-optic cable installation, including routing, securing, and connectivity verification in both indoor and outdoor environments.
- Utilized testing equipment to certify fiber links, verify signal integrity, measure internet performance, diagnose network faults, and validate data line functionality.
- Diagnosed and resolved internet connectivity issues by testing optical signals, verifying network equipment, isolating faults, and restoring service promptly.
- Installed, configured, and verified equipment including routers, modems, optical network terminals , and related networking hardware.
- Provided customer support by explaining equipment operation, troubleshooting networking issues, and educating customers on internet service functionality.
Machine Operator
Dunlop Aircraft Tyres
Mocksville, NC
06.2023 - Current
- Detail-oriented professional with 1.5 years of experience in the aircraft industry, specializing in tire manufacturing for commercial and military aircraft. Demonstrated expertise in data entry, quality control, and technical support, with a keen eye for accuracy and a commitment to excellence in every task. Proven ability to manage complex datasets, ensure compliance with industry standards, and contribute to efficient production processes.
- Specialized in producing aircraft tires for commercial and military use.
- Conduct detailed inspections of tires to ensure they meet strict safety and performance standards for commercial and military applications.
- Conducted detailed inspections to verify tire quality and adherence to safety standards for commercial and military applications.
- Executed thorough quality checks, identifying defects to ensure compliance with safety and performance standards.
- Perform detailed quality checks, identifying defects and ensuring that products comply with regulatory requirements and company standards.
- Entered and maintained tire production data in company databases.
- Accurately input and maintain detailed records of tire production, including specifications, quantities, and quality metrics.
- Identified production inefficiencies and proposed enhancements to streamline processes.
- Contribute to continuous improvement initiatives by identifying inefficiencies and recommending enhancements to production procedures.
- Prepared detailed reports on tire production and quality metrics.
- Prepare and maintain comprehensive reports on production data, quality assessments, and inventory levels for management review.
- Provided technical support to resolve issues during tire manufacturing.
- Facilitated training sessions for new employees on company procedures.
- Technical Support
- Provided technical support for hardware and software issues, including troubleshooting, repairs, and system upgrades.
- Managed and safeguarded sensitive production data through accurate entry.
- Performed routine maintenance on systems to ensure optimal performance.
- Performed regular system maintenance, including updates, backups, and performance optimization.
Sales Specialist
Lowes Hardware
Mocksville, NC
03.2015 - 09.2022
- Professional Summary
- Dedicated and skilled customer service professional with 8 years of experience in delivering exceptional service in the retail industry. Proficient in utilizing computer systems for inventory management, sales processing, and customer support. Adept at resolving customer issues, managing transactions, and maintaining a positive shopping environment.
- Professional Experience
- Customer Service Specialist
- Delivered high-quality customer service by assisting customers with product inquiries, guiding purchase decisions, and resolving issues to enhance customer satisfaction.
- Operate the point-of-sale (POS) system to process transactions, returns, and exchanges efficiently.
- Collaborated with team members to achieve sales goals while maintaining high store standards, fostering a positive team environment.
- Trained and mentored new team members on customer service protocols and company procedures to ensure consistent service excellence.
- Resolve customer complaints and concerns with professionalism and empathy, ensuring customer satisfaction.
- Maintain inventory, including restocking shelves, conducting product counts, and organizing merchandise displays.
- Utilize computer systems for data entry, report generation, and order processing.
- Handled cash register operations, processing sales and returns accurately. operations, including cash handling and balancing transactions.
- Assisted with the implementation of promotional displays and seasonal sales events.
- Maintained store cleanliness and organization, ensuring a positive shopping experience.
- Skills
- Customer Service
- Expertise in providing exceptional service, addressing customer needs, and resolving issues.
- Computer Proficiency:
- Skilled in POS systems, Microsoft Office Suite (Word, Excel, PowerPoint), and inventory management software.
- Communication
- Strong verbal and written communication skills, capable of effectively interacting with customers and team members.
- Problem-Solving
- Adept at analyzing situations, identifying solutions, and implementing effective resolutions.
- Teamwork:
- Proven ability to work collaboratively with others to achieve common goals and support team objectives.
Education
High School Diploma -
Davie High School
Mocksville, NC01-2009
Skills
- Service Installation
- Installation Experience
- Customer service
- Technical Knowledge
- Data management
- Quality assurance
- Quality Control
- Analytical troubleshooting
- Microsoft Word
- Equipment Maintenance
- Task management
- Task prioritization
- Documentation
- Computer Aircraft manufacturing knowledge
- Microsoft Office
- Task prioritization
- Driving
- Organizational skills
- Communication skills
- English
- Maintenance
- Driving
- English
Personal Information
- Title: Customer service
- Driving License: Driver's License
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Additional information
- In addition to my extensive experience at Lowe's Home Improvement, where I developed strong customer service skills and a deep understanding of retail operations, I have a diverse background that includes significant experience with computers and technology. My professional journey has included roles beyond retail, where I honed my skills in computer hardware and software.
- I possess a robust understanding of computer systems, having built several custom PCs from scratch and gained hands-on experience with various hardware components and software configurations. This technical proficiency complements my customer service expertise, enabling me to bridge the gap between technical concepts and practical applications for end-users.
- My ability to quickly adapt to new technologies and learn new skills has been a consistent asset throughout my career. Whether mastering new software, troubleshooting technical issues, or staying current with the latest advancements in computer technology, I approach each challenge with enthusiasm and a problem-solving mindset. My hands-on experience with technology, combined with a proven track record in customer service and retail, positions me as a versatile and effective team member.
Timeline
Internet Technician
Buck's Communications
09.2024 - Current
Machine Operator
Dunlop Aircraft Tyres
06.2023 - Current
Sales Specialist
Lowes Hardware
03.2015 - 09.2022
High School Diploma -
Davie High School