Andrew Whitmore
Summary
Diligent ramp agent with strong background in managing ramp operations and leading teams to ensure efficient ground handling. Successfully coordinated multiple flights, ensuring timely departures and adherence to safety protocols. Demonstrated problem-solving skills and effective communication to enhance team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Local Ramp Instructor
United Ground Express
11.2025 - Current
- Delivered safety and ramp operations training for new hires, reinforcing proper equipment handling and airport procedures.
- Monitored trainee performance during hands-on sessions, correcting unsafe practices and procedural errors.
- Prepared training materials aligned with ground handling policies, compliance requirements, and service expectations.
- Trained ramp agents on safety procedures, equipment checks, and aircraft servicing standards.
- Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
- Enhanced ramp safety by implementing strict protocols and training sessions for team members.
Operations Agent
United Ground Express
05.2025 - 11.2025
- .Communicated flight updates with team members to keep operations aligned and efficient.
- Verified baggage tags, load counts, and routing details to reduce handling errors.
- Monitored equipment condition and reported maintenance issues to prevent service delays.
- Responded quickly to changing weather and ramp conditions while following safety protocols.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Coordinated aircraft turnaround tasks with ramp crew to support on-time departures.
- Managed baggage handling and cargo transfers while maintaining safety and accuracy standards.
Lead Ramp Agent
United Ground Express
11.2022 - 05.2025
- Supervised ramp workflow, ensuring safe baggage handling and aircraft servicing procedures.
- Directed loading and unloading of baggage, cargo, and mail for on-time departures.
- Monitored turnaround operations, resolving delays and maintaining service consistency.
- Enforced ramp protocols and corrected unsafe practices to support accident-free operations.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
Ramp Agent
United Ground Express
03.2022 - 11.2022
- Loaded and unloaded baggage, cargo, and mail while maintaining strict aircraft handling safety standards.
- Marshaled inbound and outbound aircraft using standard hand signals and ramp communication procedures.
- Operated baggage carts, belt loaders, and ground equipment to support efficient aircraft turnaround.
- Secured luggage and freight for transport, following weight, balance, and tie-down requirements.
- Inspected ramp equipment and reported mechanical issues to reduce service interruptions and hazards.
- Assisted with pushback, towing, and aircraft positioning while maintaining clear ramp safety zones.
- Applied airline safety protocols consistently to protect passengers, cargo, and ground personnel.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Education
Bachelor's Degree - Computer Science
Mississippi State University
Starkville, MS06-2010
High School Diploma - General Education
Lake Cormorant High School
Lake Cormorant, MS06-2006
Skills
- Aircraft marshalling
- Baggage handling
- Cargo loading
- Ground support equipment operation
- Safety protocols
- Team coordination
- Turnaround optimization
- Flight crew collaboration
- Strong communication skills
- Pushback and towing
- Airfield safety regulations
- Hazardous materials handling
- Deicing of aircraft
Timeline
Local Ramp Instructor
United Ground Express
11.2025 - Current
Operations Agent
United Ground Express
05.2025 - 11.2025
Lead Ramp Agent
United Ground Express
11.2022 - 05.2025
Ramp Agent
United Ground Express
03.2022 - 11.2022
Bachelor's Degree - Computer Science
Mississippi State University
High School Diploma - General Education
Lake Cormorant High School