Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Wiggines

Temple

Summary

Detail-oriented professional with expertise in credentialing and client relationship management. Proven track record of process improvement and audit readiness support. Committed to enhancing operational efficiencies and driving team success.

Overview

3
3
years of professional experience

Work History

Credentialing & Processing Agent

ALICO, American Life Insurance
05.2025 - 08.2025
  • Maintained organized records of credentialing files and documentation.
  • Supported audits by preparing necessary credentialing documents and reports.
  • Collaborated with team members to streamline credentialing processes and workflows.
  • Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.

New Client Specialist

Easy Pay Direct
06.2023 - 04.2024
  • Exceeded sales expectations, driving 60% growth within one year.
  • Trained the sales team on objection handling, improving client retention.
  • Recognized for consistent top performance against KPIs.
  • Communicated effectively with clients to resolve payment-related issues.
  • Collaborated with teams to streamline client onboarding processes.

Marketing Account Manager

Genpact - Facebook Project
03.2022 - 05.2023
  • Managed 200–250 accounts daily, helping business owners maximize ad performance.
  • Ranked in the top 5% of employees, received the most client 5-star reviews for 2 consecutive months.
  • Trained new hires on KPIs, such as ROAS, retention, and conversion rates.

Education

Dallas County Community College District
Dallas, TX

Skills

  • Credentialing management
  • Business development
  • Client relationship management
  • Team leadership
  • Sales growth strategies
  • Operations optimization
  • Negotiation strategies
  • Project management

Timeline

Credentialing & Processing Agent

ALICO, American Life Insurance
05.2025 - 08.2025

New Client Specialist

Easy Pay Direct
06.2023 - 04.2024

Marketing Account Manager

Genpact - Facebook Project
03.2022 - 05.2023

Dallas County Community College District

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