Alicia Withington
Glen Mills,PA
Summary
People Operations professional with experience supporting multi-state workforces of 150–300 employees in high-volume staffing environments. Specializes in onboarding operations, benefits administration, compliance, and process improvement. Proven ability to build scalable workflows, improve operational efficiency, and enhance employee experience through structured programs and process optimization.
Overview
8
8
years of professional experience
Work History
Human Resources Generalist | People Operations & Compliance
Infinia Search
09.2021 - 04.2024
- Supported HR operations for a high-volume staffing environment, managing a workforce of 150–300 contractors across 12+ states.
- Owned end-to-end benefits administration for internal employees and contractors (50–60 enrolled), including enrollment, eligibility, vendor coordination, and employee support.
- Developed and implemented company policies, including parental leave, wellness initiatives, reimbursement programs, and employee handbook updates.
- Designed and implemented employee experience initiatives, including internal review processes and candidate experience surveys.
- Introduced employee recognition programs, including anniversary and service milestone policies.
- Improved onboarding workflows and HR processes to support a rapidly scaling workforce.
- Supported onboarding operations, including periodic high-volume hiring initiatives for select clients (up to 100 contractors per class).
- Managed end-to-end employee lifecycle operations for internal staff, including offer coordination, onboarding, benefits, leave administration, and workforce transitions.
- Maintained employee data and records across HR platforms, ensuring accuracy, compliance, and efficient workforce operations across a multi-state environment (12+ states).
- Applied multi-state employment laws and regulations to support compliance across client organizations.
- Supported contractor workforce operations, partnering with onboarding teams while overseeing compliance and benefits coordination.
Staffing Manager
Randstad USA
03.2021 - 05.2021
- Managed full-cycle recruiting and onboarding processes in a fast-paced staffing environment.
- Coordinated candidate pipelines, job requisitions, and hiring workflows.
- Generated new business through client outreach and relationship development.
Sourcing Manager
American Express Global Business Travel
01.2019 - 01.2020
- Led planning and execution of large-scale programs and events (100–1,000 attendees).
- Managed vendor negotiations, reporting, and budget reconciliation.
- Improved vendor relationships and reduced operational costs.
Meeting Coordinator / Project Roles
American Express Global Business Travel
01.2016 - 01.2019
- Managed operational logistics, systems, and reporting.
- Oversaw registration systems, travel coordination, and database management.
- Improved processes supporting client and internal operations.
Honorary & Expense Coordinator
American Express Global Business Travel
01.2016 - 01.2018
- Managed expense processing and financial tracking.
- Developed SOPs and improved operational workflows.
Education
B.A. - Communications
Bloomsburg University of Pennsylvania
PA, USASkills
- People Operations
- Process Improvement
- Workflow Optimization
- Multi-State Compliance
- Effective communication
- Onboarding Operations
- Benefits Administration
- HR Systems
- Data Management
- Employee Experience
Websites
Systems And Tools
- Paychex
- Employee Navigator
- Zoho
- Checkr
- Quest Diagnostics
- Principal (401k Administration)
- Excel
- Google Sheets
- Outlook
- OneNote
Timeline
Human Resources Generalist | People Operations & Compliance
Infinia Search
09.2021 - 04.2024
Staffing Manager
Randstad USA
03.2021 - 05.2021
Sourcing Manager
American Express Global Business Travel
01.2019 - 01.2020
Meeting Coordinator / Project Roles
American Express Global Business Travel
01.2016 - 01.2019
Honorary & Expense Coordinator
American Express Global Business Travel
01.2016 - 01.2018
B.A. - Communications
Bloomsburg University of Pennsylvania