Andrew Yen
Jourdanton,TX
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Resourceful Field Service Representative with background managing and resolving complex customer issues. Skilled in maintaining strong customer relationships, troubleshooting equipment, and coordinating service schedules. Demonstrated ability to enhance operational efficiency while ensuring compliance with industry standards and regulations. Known for contributing to team success through hard work, attention to detail, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Technical Field Service Representative
Cryovac Brand Food Packaging
01.2022 - Current
- Facilitated on-site technical assistance for major clients like Tyson, Cargill, and STX Beef operating commercial food packaging machines, resolving issues efficiently.
- Traveled regularly to assigned sites for service calls and repairs.
- Prepared detailed service reports documenting each job assignment.
- Trained customers on equipment operation following repairs to enhance proficiency.
- Filled out work orders, repair logs, and maintenance plans to ensure thorough documentation.
- Installed new components and replaced defective parts to restore functionality.
- Resolved mechanical and electrical issues efficiently, prioritizing urgent repairs.
- Ensured compliance with LOTO protocols and GMP standards during all service activities.
Ranch Hand/Employee
DJH Ranching LLC
01.2017 - 01.2022
- Navigated unpredictable cattle and horses, ensuring safety during handling.
- Provided guidance to hunters on safety requirements to promote secure practices.
- Executed mechanical and electrical repairs on all ranch vehicles and equipment.
- Resolved various equipment issues through effective troubleshooting in field settings.
- Engaged with clients courteously to foster professional relationships.
- Quickly assessed situations involving livestock to navigate safely through challenges.
- Maintained machinery integrity through routine inspections and repairs.
Fire Fighter
Medina Lake Volunteer Fire Dept.
05.2016 - 02.2017
- Responded to emergency situations, providing immediate assistance to community members in need.
- Collaborated with team members to deliver effective first aid and fire suppression.
- Assessed motor vehicle wrecks and determined appropriate tools for victim extrication.
- Calmed distressed individuals, offering support during critical incidents.
- Maintained a teachable attitude, embracing opportunities for learning and growth in the role.
Owner/Operator
Circle Y Ranch Services
09.2013 - 09.2016
- Operated ranch services business, ensuring high-quality customer interactions.
- Trained staff on job performance and equipment operation to enhance productivity.
- Prepared and dispatched bids and estimates promptly to maintain client satisfaction.
- Managed finances efficiently to ensure timely payments to contractors.
Sub-Contractor
Brett Morris Painting
01.2014 - 01.2016
- Supplemented income through subcontracting during slow business periods.
- Executed interior and exterior painting for residential and commercial properties.
- Performed home remodeling tasks to enhance property aesthetics.
Sub-Contractor
Bowden Ranch Services
03.2013 - 09.2013
- Constructed various types of ranch fencing, including game, field, pipe, wood, and barbed wire fences.
- Performed land clearing and dirt work to prepare sites for fencing installation.
- Supervised a crew of 2-4 workers, providing labor support and project guidance.
- Ensured crew members received necessary materials and proper training for project execution.
Owner/Operator
Lighthouse Lawn and Landscape
03.2009 - 01.2013
- Executed lawn mowing services for neighbors and friends to maintain aesthetic appeal.
- Collaborated with customers to schedule convenient service times.
- Prepared estimates for diverse landscaping projects to ensure transparency and satisfaction.
Education
High School Diploma -
Homeschooled
03.2015
Skills
- Equipment maintenance and mechanical repairs
- Technical support and troubleshooting
- Compliance and service documentation
- Customer relationship management
- Problem solving and attention to detail
- Effective communication
References
- Dan Dumas, 210-289-9652, Friend
- Gary Johnston, 405-543-9799, Friend
- Rocky Roberts, 830-570-7361, Former Employer
- Brett Morris, 830-688-1977, Former Employer
References
References available upon request.
Timeline
Technical Field Service Representative
Cryovac Brand Food Packaging
01.2022 - Current
Ranch Hand/Employee
DJH Ranching LLC
01.2017 - 01.2022
Fire Fighter
Medina Lake Volunteer Fire Dept.
05.2016 - 02.2017
Sub-Contractor
Brett Morris Painting
01.2014 - 01.2016
Owner/Operator
Circle Y Ranch Services
09.2013 - 09.2016
Sub-Contractor
Bowden Ranch Services
03.2013 - 09.2013
Owner/Operator
Lighthouse Lawn and Landscape
03.2009 - 01.2013
High School Diploma -
Homeschooled
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