Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Timeline
Generic

TREY MCCAIN

Memphis

Summary

Dedicated professional with demonstrated strengths in medical technology, electromechanical device maintenance, customer service, time management and trend tracking. Great at troubleshooting complex problems and building successful and efficient solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Field Service Representative

Draeger
02.2024 - Current
  • Schedule and perform routine periodic manufacturer's certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.
  • Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
  • Be "on-call" outside of normal working hours to provide emergency service including providing service via telephone communication.
  • Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
  • Promote customer satisfaction through proactive, professional communication with the Customer.
  • Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as directed or required to effectively perform job responsibilities.
  • Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
  • Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
  • Provide information and feedback to Technical Support and Factory for problem identification and resolution.
  • Perform other duties as needed and assigned.

Biomedical Equipment Technician

Methodist LeBonhuer Healthcare
05.2023 - 02.2024
  • Sourced parts for specific repairs and kept adequate inventory of supplies for routine maintenance needs.
  • Updated equipment records with new repairs and maintenance actions.
  • Managed preventive maintenance, cleaning, lubrication and calibration.
  • Modified equipment to meet unique needs by changing out parts, including fabricating purpose-built components.
  • Determined functional status and repair needs based on thorough inspections and tests.
  • Repaired loose and frayed wiring by soldering or replacing worn areas.
  • Performed manual labor tasks to detailed instructions from supervisors.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Assisted with the deployment of advanced instrumentation in hospitals and other medical environments.
  • Supported safety standards by examining medical equipment and structural environments to identify use concerns and hazards.

Surgical Robotics Technician

Intuitive Surgical
05.2022 - 05.2023
  • Analyzed wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs.
  • Performed repair and testing of complex electro-mechanical assemblies per applicable work instructions.
  • Aided with failure analysis and Final Test of assemblies and properly documented findings.
  • Participated in investigational teams for FRU's to provide input if required.
  • Communicated status of repairs with leads/supervisors and other departments as necessary.
  • Provided detailed symptom descriptions for failures uncovered during repair and functional test.

Home Integration Technician

Phoenix Communications
09.2021 - 05.2022
  • Conducted quality inspection of own or other's work to ensure workmanship standards are met.
  • Adhered to GDP guidelines when completing all documentation and initiated material requests.
  • Reported quality issues and preserved traceability using SAP records.
  • Followed all corporate, safety, SOP, and DOP procedures and regulations.
  • Disassembled entertainment equipment and repaired or replaced defective components.
  • Installed, serviced, and repaired electronic equipment or instruments.
  • Calibrated and tested equipment, locating faults with resistance meters and oscilloscopes.
  • Conferred with customers to determine the nature of problems or to explain repairs.
  • Read and interpreted electronic circuit diagrams, manuals, and engineering drawings.

Avionics Technician

US Air Force
02.2019 - 09.2021
  • Set up and operated ground support and test equipment to perform functional flight tests of electrical and electronic systems.
  • Tested and troubleshot instruments, components, and assemblies using circuit testers, oscilloscopes, or voltmeters.
  • Coordinated with engineers, technicians, and aircraft maintenance personnel.
  • Installed and assembled electrical and electronic components in aircraft.
  • Fabricated parts and test aids as required.
  • Operated CAD applications to design avionics system modifications.
  • Recognitions: Flight Chief's Award (Sep 2019), Commander's Coin (Jul 2020), Airman of the Quarter (Apr 2021).

Sales Representative & Team Leader

T-Mobile
08.2017 - 02.2019
  • Provided proficient customer service, creating a seamless experience for customers.
  • Supported team initiatives and goals, achieving monthly production targets.
  • Performed daily security inspections reducing theft risks.
  • Promoted to oversee all small business leads and closed significant deals.
  • Ranked as a district top 10 seller consecutively.

Education

Bachelor of Science (B.S) - Information Technology

Purdue University
Indianapolis, IN
12.2023

Skills

  • Installations and Repairs
  • Preventive Equipment Maintenance
  • Inventory Assessments
  • Equipment Calibration
  • Equipment Troubleshooting
  • Technical Troubleshooting
  • Connection Soldering
  • Service Recordkeeping
  • Equipment Repair and Maintenance
  • Safety Assessment
  • Safety Compliance
  • Dependable and Responsible

Certification

Evita V500, V600/V800

Fabius Tiro, MRI, GS/GS Premium

Apollo

Perseus A500

Atlan Family

BabyLeo TN500

Network Fundamentals Theory

Advanced Infinity Networking

Infinity Modular Monitor Series (w/ Scio)

Ambia

Polaris 100/200


LANGUAGE

Fluent Spanish

Timeline

Technical Field Service Representative

Draeger
02.2024 - Current

Biomedical Equipment Technician

Methodist LeBonhuer Healthcare
05.2023 - 02.2024

Surgical Robotics Technician

Intuitive Surgical
05.2022 - 05.2023

Home Integration Technician

Phoenix Communications
09.2021 - 05.2022

Avionics Technician

US Air Force
02.2019 - 09.2021

Sales Representative & Team Leader

T-Mobile
08.2017 - 02.2019

Bachelor of Science (B.S) - Information Technology

Purdue University

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