Andrew Zamora
Operations Manager
Plano,TX
Summary
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch-Prosper, TX
Prosper, TX
07.2022 - Current
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
- Developed and implemented quality control procedures that improved product quality
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
- Mentored team members on best practices for inventory management leading to improved accuracy.
Upper Management
Pluckers Wing Bar-Allen, TX
Allen, TX
06.2021 - 07.2022
- Recruit, hire, coach, scheduling for over 50 staff members
- In charge of the training and development department
- Handle weekly administrative and HR duties, such as inventory and variance reports
- Implemented plans in place to help reduce and control waste through coaching employees in the BOH and FOH
- Manage high volume shift doing up to 32k in sales.
Operations Manager/Kitchen Manager
ROCK & BREWS-Plano, TX
Plano, TX
07.2018 - 04.2020
- Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Lead the strategic direction to transform the BOH to achieve Rock & Brews brand for growth and development of the company
- Created order guide setting par levels for forecasted weekly sales
- Advertised and fulfilled custom menu catering orders to fit clients needs.
Operations Manager
Razzoo's Cajun Cafe
01.2018 - 07.2018
- Was responsible for onboarding training and developing FOH staff to meet Razzo's brand standards
- Managed P&L, inventories and growth and sales of merchandise
- Created new FOH & BOH closing checklists to help meet and maintain company standards and initiatives
- Scheduled, directed, and supervised 30 employees while keeping labor under 12%.
General Manager
Raising Canes
06.2013 - 01.2018
- Successfully implemented Raising Canes culture and standards, increased profit margins by 5k+ weekly
- Managed all financial activities of store P&L, payroll, inventory management, fixed and variable costs
- Successfully cross-trained all staff members to make restaurant more proficient
- Successfully managed controllable costs every quarter during tenure.
Bar Manager
The Village Tavern-Scottsdale, AZ
Scottsdale, AZ
08.2009 - 04.2013
- Top in restaurant sales in company nationally for three years in a row
- Responsible for creating drink menus for every season pertaining to trends and training entire staff on new drink menu and sales techniques
- Moved from server to bartender to bar manager in seven months
- Managed P&L and inventories for Bar
- Hired trained and developed crew members.
Education
Associate of Business Administration - Business Administration And Management
DCCCD
Dallas, TX05-2022
Associate's in Hotel and Restaurant Management -
Scottsdale Community College
Scottsdale, AZ05.2012
Skills
- Accounting & Budgeting
- Proficient with POS
- Training and developing
- Kitchen Management Experience
- Business Administration
- Labor Cost Analysis
- Profit & Loss
- Restaurant Management
- Recruiting
- Culinary Experience
- Pricing
- Purchasing
- Inventory Management
- Catering
- Human Resources
- Menu Planning
- Food Safety
- Operations Management
Certification
- ServSafe
- Food Handler Certification
Timeline
Operations Manager
First Watch-Prosper, TX
07.2022 - Current
Upper Management
Pluckers Wing Bar-Allen, TX
06.2021 - 07.2022
Operations Manager/Kitchen Manager
ROCK & BREWS-Plano, TX
07.2018 - 04.2020
Operations Manager
Razzoo's Cajun Cafe
01.2018 - 07.2018
General Manager
Raising Canes
06.2013 - 01.2018
Bar Manager
The Village Tavern-Scottsdale, AZ
08.2009 - 04.2013
Associate of Business Administration - Business Administration And Management
DCCCD
Associate's in Hotel and Restaurant Management -
Scottsdale Community College