Andrew (AJ) Buckner
Brookville,OH
Summary
Seeking employment as an Small Engine Technician. Proven Commercial Parts Manager at Advanced Auto Parts, adept in mechanical aptitude and customer relations, significantly enhanced parts quality and service. Excelled in preventive maintenance and sales support, ensuring high satisfaction levels. Knowledgeable in parts ordering and engine repair, consistently met evolving customer needs with efficiency. Strong customer service skills, highly motivated, a positive attitude, quick decision making and a desire to learn and do better each day.
Overview
4
4
years of professional experience
Work History
Commercial Manager
Advanced Auto Parts
02.2024 - Current
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Ordered parts for customers, repair shops, and service departments for use in equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issues.
- Provided timely, insightful and accurate reports to upper management.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Restaurant Team Member
Rob's Restaurant
10.2020 - 02.2024
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Prepared food orders, cooking on grill and operating fry station.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Work Study Student
Englewood Truck
07.2023 - 12.2023
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Inspected vehicle systems to assess function and uncover defects.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Documented findings and actions taken.
- Ordered parts necessary for vehicle repairs and new installations.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Diagnosed mechanical problems for repair or replacement.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Serviced and maintained engines by performing regular oil and filter changes.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
Education
Brookville High School
Brookville, OH05.2023
Diesel Mechanic
Miami Valley Career Technology Center
Clayton, OH05.2023
Skills
- Account Management
- Mechanical Aptitude
- Preventive Maintenance
- Customer Relations
- Quality Assurance
- Sales Support
- Equipment Inspection
- Engine repair
- Documentation
- Parts Ordering
- Vehicle checklists
Timeline
Commercial Manager
Advanced Auto Parts
02.2024 - Current
Work Study Student
Englewood Truck
07.2023 - 12.2023
Restaurant Team Member
Rob's Restaurant
10.2020 - 02.2024
Brookville High School
Diesel Mechanic
Miami Valley Career Technology Center
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