Andrew "Brady" Northcutt
Union,KY
Summary
Dynamic professional with a proven track record at Iron Mountain Information Management, excelling in customer service and time management. Recognized for enhancing workflow efficiency and achieving high customer satisfaction through effective problem-solving and attention to detail. Skilled in navigating complex situations while maintaining professionalism and delivering timely results.
Overview
28
28
years of professional experience
Work History
Courier
Iron Mountain Information Management
07.2002 - 01.2025
- Delivered sensitive documents efficiently, ensuring compliance with strict confidentiality protocols.
- Collaborated with warehouse staff to streamline sorting processes, improving overall workflow efficiency.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Customer Service Representative, Warehouse
Circuit City Stores
09.1996 - 02.2001
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Trained new staff on company policies and customer service best practices.
- Managed escalated customer issues, implementing solutions to enhance service quality.
- Streamlined communication processes between departments to improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
General Studies
Dixie Heights High School
3010 Dixie Hwy, Edgewood, KY 4101706-1994
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
Timeline
Courier
Iron Mountain Information Management
07.2002 - 01.2025
Customer Service Representative, Warehouse
Circuit City Stores
09.1996 - 02.2001
General Studies
Dixie Heights High School
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