ANDREW D HEPWORTH
WHITESTONE
Summary
Dedicated professional with a versatile background in customer service and sales management. Known for strong administrative support and strategic relationship-building. Committed to driving customer satisfaction and organizational success through effective communication and problem resolution.
Overview
16
16
years of professional experience
Work History
Research/Customer Contact Representative
HGR LLC
New York, NY
07.2020 - Current
- Enhanced Plaintiff satisfaction by resolving issues promptly and professionally.
- Made follow-up phone calls to plaintiffs about general issues.
- Responded to plaintiff requests for services, and company information.
- Investigated and resolved plaintiff inquiries and complaints quickly.
- Verified plaintiff data through phone calls and emails.
Territory Sales Manager
Versace Watches
New York, NY
08.2016 - 12.2017
- Developed and executed sales strategies to enhance market penetration and brand visibility.
- Cultivated relationships with key retailers, driving product placement and promotional initiatives.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Trained and mentored junior sales staff, fostering a high-performing team environment.
Beyond The Rack
Beyond The Rack
Montreal Canada/New York NY
08.2010 - 08.2015
- Responsible for merchandising all Luxury/Classic Fashion Accessories.
- Merchandising over 90 events per month for Watches , Jewelry and Eyewear/Sunglasses
- Managed supplier relationships to enhance procurement strategies and optimize inventory levels.
- Conducted market analysis to identify cost-saving opportunities and improve sourcing efficiency.
- Led negotiations with vendors to secure favorable terms and conditions for high-value contracts.
Education
Bachelor of Science - Communications
Isleworth College
Isleworth, Middlesex, EnglandSkills
- Customer inquiries
- Administrative support
- Verbal and written communication
- Customer relations
Timeline
Research/Customer Contact Representative
HGR LLC
07.2020 - Current
Territory Sales Manager
Versace Watches
08.2016 - 12.2017
Beyond The Rack
Beyond The Rack
08.2010 - 08.2015
Bachelor of Science - Communications
Isleworth College