Andrew MacLachlan
Fort Collins,CO
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
Overview
8
8
years of professional experience
Work History
Claims Specialist
State Farm
04.2022 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
Business Banker
Wells Fargo
03.2016 - 08.2021
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Enhanced customer retention through building strong relationships and addressing concerns promptly.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
Education
Bachelor of Science - Health And Exercise Science
Colorado State University
Fort Collins, COSkills
- Accident Investigations
- Claims Investigation
- Policy Interpretation
- Teamwork and Collaboration
- Task Prioritization
- Adaptability
- Goal Setting
- Self Motivation
- Time Management
Accomplishments
- Consistently recognized as a top performer in my department of over 400 claims specialists. Recognized for number of quality subrogation referrals, as well as, timely and effective claim management.
Timeline
Claims Specialist
State Farm
04.2022 - Current
Business Banker
Wells Fargo
03.2016 - 08.2021
Bachelor of Science - Health And Exercise Science
Colorado State University