Cheryl Hayward
Hinckley,IL
Summary
Dedicated receptionist with a strong focus on customer service, appointment scheduling, and front desk management. Proven ability to resolve conflicts and foster positive client relationships.
Overview
6
6
years of professional experience
Work History
Receptionist
Pur Bliss Med Spa
Saint Charles, Illinois
02.2022 - Current
- Managed front desk operations and maintained a welcoming environment for clients.
- Scheduled and confirmed appointments using practice management software effectively.
- Assisted clients with inquiries, providing information about services offered at the spa.
Receptionist
Elements Massage
Geneva, Illinois
06.2021 - 02.2022
- Assisted clients with inquiries, delivering information about spa services to enhance customer experience.
- Greeted visitors and offered assistance, creating a welcoming environment.
- Updated and recorded customer information to ensure accurate account maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Spa Manager
Lincolnshire Marriott Resort
Lincolnshire, Illinois
04.2020 - 03.2021
- Managed daily spa operations, ensuring high-quality service standards.
- Supervised and trained staff on customer service best practices.
- Coordinated spa treatment schedules enhancing client satisfaction and service flow.
- Developed and implemented spa services policies and procedures to ensure consistent quality standards.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Hired and managed spa employees, fostering a high-performance team through effective training and performance evaluations.
Education
High School Diploma -
J.B. Conant High School
Hoffman Estates, IL06-1985
Nursing Administration
College of DuPage
Glen Ellyn, ILSkills
- Front desk management
- Appointment scheduling
- Payment processing
- Customer service
- Client relations
- Spa operations
- Microsoft Office Suite
- Staff training
- Conflict resolution
Affiliations
Volunteer at A Heart F Animals
Timeline
Receptionist
Pur Bliss Med Spa
02.2022 - Current
Receptionist
Elements Massage
06.2021 - 02.2022
Spa Manager
Lincolnshire Marriott Resort
04.2020 - 03.2021
High School Diploma -
J.B. Conant High School
Nursing Administration
College of DuPage