Andrew R Lonergan
Comcast
Grandview,MO
26
years of professional experience
Leverage extensive sales development and retail management expertise to drive exceptional customer service and advance career trajectory toward director-level leadership.
Work History
Retail Assistant Manager
10 Years 2 Months- Responsibilities include coaching and developing retail team members to execute on company KPIs, customer service experience, product demonstration, retail store merchandising, and sales of the entire suite of Comcast Xfinity products for new and existing customers.
- Our store was a market leader in customer experience by maintaining a 80% customer satisfaction score 3 years in a row. I was successful in leading my team to a division leading 5% rate for retention and new customer growth.
- Work with small business, direct sales, and marketing channels to increase overall new customer acquisitions and increase store conversion rate above 20%.
- Successful leader in retail management, sales enablement, conflict resolution, escalation handling, and sales metrics KPI.
Logistics Account Executive
7 Months- Responsible for management and implementation of freight transportation from point of manufacture to distribution centers. Oversaw operational programming within accounts internal inventory systems and recommended more proficient transportation solutions. Worked in collaboration with terminal managers and logistics coordinators to execute each customer’s individual shipping and receiving procedures in a timely manner while increasing weekly sales margins.
Shift Supervisor
1 Year- Sales and customer relations leader for 11 employees within a food/retail environment. Lead coach and development manager of existing baristas responsible for strengthening company customer relation values while executing on core sales objectives. Accountable for continued attainment of weekly and monthly sales goals while increasing volume of new/returning customers through new community outreach programs.
Retail Store Manager/Assistant Manager
4 Years 2 Months- Coaching and developing a team of 20 sales and service representatives to help achieve and exceed monthly sales goals while executing on the key behaviors of the AT&T Retail Experience. Sales, service and consultation of home and wireless products offered by AT&T while maintaining high levels of customer satisfaction and consistent attainment of all sales goals. Small business liaison that provides wired and wireless solutions while generating new business leads and growth in business gross activations while reducing churn of existing small business customers.
- Accomplishments: Recognized and selected to Future Leaders of Kansas program that identifies candidates that display leadership at the highest level while attaining and exceeding sales and retention goals in 2010 and 2011.
Retail Manager
4 Years 1 Month- Directly supervise sales workers in a retail establishment. Duties include management functions, such as scheduling, inventory management, budgeting, accounting, and personnel work, in addition to supervisory duties. Establishing sales quotas, goals, and maintaining training programs for sales personnel.
- Accomplishments: 2008 Peak Achievement Award (Highest Honor of any T-Mobile Employee), 2007 Top Overall Sales Performer Heartland Region, 2007 Top Overall VOC Satisfaction 94.2%, 2007 Top Performer Accessories Per Kit $26.05, 2006 Top Performer Accessories Per Kit $24.20
Regional Account Manager
1 Year 7 Months- Manage a team of 7 retail locations with a focus on new customer growth, increased recurring revenue, increased customer and employee retention. Coached and developed store managers to our strategic imperatives in wireless service (T-Mobile, AT&T, Verizon, Sprint, Nextel), Satellite and Internet Service(Dish Network, SBC Yahoo, People PC)
Internet Sales Manager
2 Years 6 Months- Work with prospects through the internet, with the sale and delivery of new and pre-owned vehicles. Management and dispersion of sales leads throughout the organization.
Education
- Journalism And Mass Communication
Diploma
Skills
Assisted in organizing merchandise displays to enhance visibility and attract customers.
Supported store operations by maintaining inventory levels and optimizing stock placement.
Engaged with customers to address inquiries and improve satisfaction.
Participated in retail operations to streamline processes and improve service delivery.
Facilitated staff training sessions to enhance team skills and product knowledge.
Aided in planning promotions to drive sales and customer interest.
Coordinated employee scheduling to ensure adequate coverage and operational efficiency.
Conducted orientation and training for new hires to foster integration into the team.
Managed customer relationship initiatives to build loyalty and retention.
Contributed to decision-making processes to improve operational efficiency.
Assisted in work planning and prioritization to meet deadlines and objectives.
Supported team leadership by collaborating on projects and initiatives.
Accomplishments
Recognized as a 2021 Elite Award Recipient and 2025 Q1 & Q2 Midwest Store Operations.
Recognized and selected to Future Leaders of Kansas program that
identifies candidates that display leadership at the highest level while attaining and exceeding sales
and retention goals in 2010 and 2011.
Timeline
Retail Assistant Manager
Comcast
06.2016 - 08.2026Read More
Logistics Account Executive
Total Quality Logistics
08.2015 - 03.2016Read More
Shift Supervisor
Starbuck
06.2014 - 06.2015Read More
Retail Store Manager/Assistant Manager
AT&T Mobility Inc.
09.2009 - 11.2013Read More
Retail Manager
T-Mobile USA Inc.
05.2005 - 06.2009Read More
Regional Account Manager
Wireless Retail, Inc.
09.2003 - 04.2005Read More
Internet Sales Manager
Saturn of Tiffany Springs/Kansas City
02.2001 - 08.2003Read More
Jayhawk-Linn High School
Diploma
Read More
Johnson County Community College
from Journalism And Mass Communication
Read More