ANDREW MAYER
Wyomissing
Summary
Motivated and detail-oriented graduate with strong foundational skills and hands-on experience through academic projects. Known for strong work ethic, quick learning ability, and effective communication. Skilled in problem-solving, communication, and adapting to fast-paced environments. Eager to contribute to a team-oriented organization and grow professionally.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Loomis Company
Wyomissing, PA
02.2026 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Respond to customer questions regarding billing, payments, and account status.
- Process policy changes, endorsements, renewals, and cancellations.
- Update customer information in agency management systems; Enter and update data in agency management software.
- Review policies for accuracy and completeness.
- Prepare and send policy documents, certificates, and proof of insurance.
- Monitor policy expiration dates and contact customers regarding renewals.
- Customer service and interpersonal communication
- Active listening and problem-solving
- Data entry and recordkeeping
- Time management and organization
Server/Bartender
B2 Bistro and Bar
West Reading, PA
09.2020 - 02.2026
- Delivered customer checks and securely processed credit card or cash payments.
- Suggested additional items to customers to increase restaurant sales.
- Assisted with training of new staff members.
- Attended company and restaurant required trainings and meetings, improving skills.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Listened to customer concerns and complaints and quickly rectified issues.
Server
Liberty at Dryville
Mertztown, PA
06.2023 - 09.2024
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Memorized frequent customer preferences to build relationships and loyalty.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Exercised focus and concentration to keep track of tables and remember orders.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Education
Bachelor of Arts (B.A.) - Psychology
Kutztown University of Pennsylvania
Kutztown, PA, US07-2023
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Problem resolution
- Microsoft outlook
- Point of sale operation
- Multitasking
- Time management
- Reliability
- Effective and excellent communication
- Active listening
- Data entry
Timeline
Customer Service Representative
The Loomis Company
02.2026 - Current
Server
Liberty at Dryville
06.2023 - 09.2024
Server/Bartender
B2 Bistro and Bar
09.2020 - 02.2026
Bachelor of Arts (B.A.) - Psychology
Kutztown University of Pennsylvania