Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREW MAYER

Wyomissing

Summary

Motivated and detail-oriented graduate with strong foundational skills and hands-on experience through academic projects. Known for strong work ethic, quick learning ability, and effective communication. Skilled in problem-solving, communication, and adapting to fast-paced environments. Eager to contribute to a team-oriented organization and grow professionally.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

The Loomis Company
Wyomissing, PA
02.2026 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Respond to customer questions regarding billing, payments, and account status.
  • Process policy changes, endorsements, renewals, and cancellations.
  • Update customer information in agency management systems; Enter and update data in agency management software.
  • Review policies for accuracy and completeness.
  • Prepare and send policy documents, certificates, and proof of insurance.
  • Monitor policy expiration dates and contact customers regarding renewals.
  • Customer service and interpersonal communication
  • Active listening and problem-solving
  • Data entry and recordkeeping
  • Time management and organization

Server/Bartender

B2 Bistro and Bar
West Reading, PA
09.2020 - 02.2026
  • Delivered customer checks and securely processed credit card or cash payments.
  • Suggested additional items to customers to increase restaurant sales.
  • Assisted with training of new staff members.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.
  • Listened to customer concerns and complaints and quickly rectified issues.

Server

Liberty at Dryville
Mertztown, PA
06.2023 - 09.2024
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

Education

Bachelor of Arts (B.A.) - Psychology

Kutztown University of Pennsylvania
Kutztown, PA, US
07-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Team collaboration
  • Problem resolution
  • Microsoft outlook
  • Point of sale operation
  • Multitasking
  • Time management
  • Reliability
  • Effective and excellent communication
  • Active listening
  • Data entry

Timeline

Customer Service Representative

The Loomis Company
02.2026 - Current

Server

Liberty at Dryville
06.2023 - 09.2024

Server/Bartender

B2 Bistro and Bar
09.2020 - 02.2026

Bachelor of Arts (B.A.) - Psychology

Kutztown University of Pennsylvania