Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Mills

Ashland

Summary

Dedicated and results-driven professional with a proven track record of excellence in customer service and client satisfaction. Recognized as a top-performing server for consistently achieving high customer satisfaction rankings through strong interpersonal skills, active listening, and problem-solving. Skilled in managing multiple priorities in fast-paced environments, resolving conflicts with diplomacy, and maintaining meticulous attention to detail. Adept at gathering and organizing information, coordinating across teams, and communicating clearly to ensure positive outcomes. Eager to apply strong client advocacy, organizational, and case management skills to support individuals and deliver exceptional service in the insurance field.

Overview

6
6
years of professional experience

Work History

Server

Applebee's Grill + Bar
06.2023 - Current
  • Recognized by Flynn Group fifteen times for outstanding service, serving customers with efficiency and accuracy.
  • Ranked number one in the restaurant through customer survey responses, and number four in Northeast Ohio.
  • Demonstrated strong multitasking skills, managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.


Lifeguard

YMCA of Ashland
08.2019 - Current
  • Attentively monitored pool activities to ensure safety and compliance with regulations.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Promoted water safety awareness with educational presentations to local school-aged children
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels, and other water chemistry.

Education

No Degree - Finance

University of Mount Union
Alliance, OH

High School Diploma -

Ashland High School
Ashland, OH
06-2022

Skills

  • Detail-Oriented
  • Time Management
  • Tenacious
  • Proactive
  • Altruistic
  • Intentional
  • Efficient
  • Communicative

Timeline

Server

Applebee's Grill + Bar
06.2023 - Current

Lifeguard

YMCA of Ashland
08.2019 - Current

No Degree - Finance

University of Mount Union

High School Diploma -

Ashland High School