Andrew S. Zarou
San Jose,CA
Summary
Account Manager at Expeditors International specializing in freight logistics and operational efficiency. Expertise in performance metric analysis and cross-functional collaboration to enhance client satisfaction. Proven ability to manage strategic customer relationships, drive revenue growth, and implement initiatives aligned with business objectives. Successful in streamlining processes to improve efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Transcon Coordinator
Expeditors International of WA
Brisbane, California
11.2025 - Current
- Managed communication between teams to ensure alignment on project goals.
- Implemented process improvements to enhance team efficiency and productivity.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
Account Manager
Expeditors International of WA
Brisbane, California
01.2022 - 10.2025
- Manage internal and external reports for clients to ensure compliance and accuracy of freight per supplier request.
- Ensure operational adherence to SOPs, achieving 100% file processing accuracy, and minimizing rework.
- Review vendor product order requests to verify alignment with client specifications.
- Manage LTL and FCL load coordination with destination districts, ensuring accurate cross-dock (XDK) processing, and timely final delivery.
- Maintain and update records for third-party freight forwarders handling the same client, ensuring prompt and reliable service.
Supervisor Logistics Coordinator
Expeditors International of WA
Brisbane, California
12.2019 - 01.2022
- Analyzed and coordinated domestic import shipments to maintain a minimum of 97% on-time performance.
- Delivered outstanding collaboration within matrix organizations, ensuring consistent, and prompt execution.
- Managed an experienced team while providing guidance, support, and performance oversight.
- Analyzed cost metrics for internal and external customers, identifying cost-efficient methods to maximize revenue.
- Responsible for accurately invoicing, A/R provisions, and revenue recognition processes.
- Provided strategic guidance on cost reduction initiatives, cartage optimization, and improvement of key performance indices.
Lead Inbound Coordinator
Expeditors International of WA
Brisbane, California
12.2015 - 01.2019
- Efficiently routed drivers for freight deliveries based on geographic location, optimizing transit time and resource utilization.
- Supported the Transcon Department by monitoring shipment delays, and communicating timely feedback to customers and origin districts.
- Provided ongoing support to team members, and implemented process improvements to enhance operational efficiency.
Team Supervisor
Staples
Natick, MA
01.2013 - 11.2015
- Oversight, day-to-day planning, and managed corporate requests. ensure smooth operational execution.
- Managed loss prevention and championed Staples Core Values across team initiatives.
- Demonstrated operational excellence by consistently driving sales growth and improving profit margins.
- Partnered with general managers to enhance customer interactions and deliver optimal solutions.
Copy & Print Sales Professional
Staples
Natick, MA
01.2012 - 12.2013
- Delivered design solutions, and reinforced brand recognition to build customer trust, and improve ROI across cost centers and districts.
- Reduced escalations and rework by performing quality checks on work orders, ensuring customer satisfaction and retention.
Education
Bachelor of Science - Business Management
San Jose State University
San Jose, CAMicrosoft Certification Systems Engineer Program -
San Jose State University
San Jose, CASkills
- Microsoft Excel and PowerPoint
- Freight logistics management
- Shipment coordination
- Cost reduction strategies
- Operational efficiency
- Performance metrics analysis
- Revenue recognition
- Effective communication skills
- Attention to detail
- Process improvement initiatives
- Strategic planning
- Account oversight and management
- Team collaboration
- Goal orientation
- Cross-functional teamwork
- Vendor relationship management
- Workflow prioritization
- Customer rapport building
- Operations management
- Microsoft SharePoint and Word
Locations
- San Jose State University, San Jose, CA
- Expeditors International, CA
- Staples, Natick, MA
Affiliations
- Outdoor lifestyle
- Music
References
References available upon request.
Timeline
Transcon Coordinator
Expeditors International of WA
11.2025 - Current
Account Manager
Expeditors International of WA
01.2022 - 10.2025
Supervisor Logistics Coordinator
Expeditors International of WA
12.2019 - 01.2022
Lead Inbound Coordinator
Expeditors International of WA
12.2015 - 01.2019
Team Supervisor
Staples
01.2013 - 11.2015
Copy & Print Sales Professional
Staples
01.2012 - 12.2013
Bachelor of Science - Business Management
San Jose State University
Microsoft Certification Systems Engineer Program -
San Jose State University