Angela Vasquez

• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Checked status of orders to coordinate efficient shipments.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Planned schedules and workflows based on expected customer demands.
• Provided customers with status updates for tracked packages.
• Worked with customers to integrate processes and correct issues.
• Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
• Oversaw complex projects for HP leaders by ensuring timely and cost-effective delivery.

• Handled over 60-80 calls per shift working with customers, retrieving customer data, scheduling and cancelling services.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Issued timely and accurate responses to both internal and external inquiries.
• Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
• Worked with vendors to schedule more than 100 daily pickups and 100 weekly deliveries.
• Developed systems for organizing reports and records to drive integrity.
• Provided customers with status updates for tracked packages.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
• Worked with customers to integrate processes and correct issues.
• Tracked and managed transfer paperwork such as packing lists.
• Coordinated incoming and outgoing shipments to maintain schedules.

Sorted Packages for route trucks in the Sort Center . Trained in zip code sorting . Memorized codes/color destinations for each zip code. Loaded and unloaded packaged trucks.