Andreya Knox
Hampton ,VA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Sunrise Vista. Proven ability to streamline processes and enhance guest engagement, while efficiently managing patient care and documentation. Adept at cash handling and resolving inquiries, ensuring satisfaction and operational excellence in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Samantha’s
Canton, OH
11.2021 - 10.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu details and service standards.
Medical Health Technician
Sunrise Vista
Canton, OH
04.2024 - 12.2024
- Administered patient assessments and collected vital signs efficiently.
- Assisted healthcare providers in executing treatment plans and procedures.
- Maintained accurate patient records using electronic health record systems.
- Coordinated with multidisciplinary teams to ensure seamless patient care delivery.
Server
Rockne's
Canton, OH
04.2019 - 03.2021
- Processed orders accurately using point-of-sale system, minimizing errors.
- Adapted quickly to changing demands during peak hours, ensuring smooth operations.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Supported inventory management by monitoring stock levels and assisting with orders.
Healthcare Customer Service Representative
Ameridial- Emblem Health
Canton, OH
06.2015 - 05.2020
- Resolved customer inquiries regarding insurance claims and benefits with efficiency and accuracy.
- Educated patients on healthcare services, enhancing understanding of available resources.
- Streamlined appointment scheduling processes, reducing patient wait times significantly.
- Collaborated with medical staff to ensure seamless communication of patient needs and concerns.
Home Health Aide
Rite At Home
Canton, OH
06.2012 - 06.2014
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented personalized care plans to meet individual patient needs effectively.
- Maintained accurate documentation of patient progress and care provided.
MRDD House Manager
Share N Kare
Canton, OH
02.2011 - 06.2012
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Coordinated staff schedules to optimize coverage and service quality.
- Developed and implemented training programs for new team members.
- Streamlined inventory management processes to reduce waste and improve efficiency.
Education
Associate of Applied Science - Health Care Administration
Brown Mackie College
Canton, OH02.2011
High School Diploma -
McKinley Senior High
Canton, OH06.2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Medication Aide October 2025
PCA Certification December 2025
CPR/First Aide November 2024
Timeline
Medical Health Technician
Sunrise Vista
04.2024 - 12.2024
Server
Samantha’s
11.2021 - 10.2025
Server
Rockne's
04.2019 - 03.2021
Healthcare Customer Service Representative
Ameridial- Emblem Health
06.2015 - 05.2020
Home Health Aide
Rite At Home
06.2012 - 06.2014
MRDD House Manager
Share N Kare
02.2011 - 06.2012
Associate of Applied Science - Health Care Administration
Brown Mackie College
High School Diploma -
McKinley Senior High