Andreyna Mir Ruggiero
Miami,FL
Summary
Dynamic hospitality professional with extensive experience at YardHouse Darden Restaurants, excelling in customer service and team training. Proven ability to enhance onboarding efficiency and foster a positive work environment. Highly reliable with strong multitasking skills, committed to delivering exceptional service and ensuring guest satisfaction.
Overview
12
12
years of professional experience
Work History
Bartender
YardHouse Darden Restaurants
04.2014 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive interactions.
- Implemented effective cash handling procedures, ensuring accurate transactions during busy shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server Trainer
YardHouse Darden Restaurants
04.2014 - Current
- Developed and implemented training programs for new server staff, enhancing onboarding efficiency.
- Conducted regular assessments of server skills, providing constructive feedback for continuous improvement.
- Facilitated team meetings to discuss best practices and resolve service-related challenges collaboratively.
- Fostered a positive work environment through recognition programs that motivated team members and improved morale.
- Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
- Organized server schedules to maximize staffing efficiency while accommodating individual availability requests whenever possible.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
Service Professional
YardHouse Darden Restaurants
04.2014 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with team members to ensure efficient table turnover and optimal service flow.
- Assisted in maintaining cleanliness and organization of dining area and kitchen facilities.
- Supported inventory management through accurate stock checks and timely restocking of supplies.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Collected, arranged, and input information into database system.
Administrative Assistant
Paradigm Tax Services
06.2020 - 01.2023
- Responded to client inquiries promptly, fostering strong communication and enhancing client satisfaction.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Master of Science - Tourism And Hospitality Management
Florida International University
Miami, FL12.2024
Bachelor of Arts - Tourism And Hospitality Management
Florida International University
Miami, FL12.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Staff management
- Organizational growth
- Patience and tolerance
- Responsible alcohol service
- Hospitality service expertise
- Team training and development
- New hire training
- Safe food handling procedures
Timeline
Administrative Assistant
Paradigm Tax Services
06.2020 - 01.2023
Bartender
YardHouse Darden Restaurants
04.2014 - Current
Server Trainer
YardHouse Darden Restaurants
04.2014 - Current
Service Professional
YardHouse Darden Restaurants
04.2014 - Current
Master of Science - Tourism And Hospitality Management
Florida International University
Bachelor of Arts - Tourism And Hospitality Management
Florida International University