Andria Arellano
Helotes,TX
Summary
Dynamic Leader with hands-on experience in a medical office setting with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
Spa Manager
Spa Black -Dr Jeneby
19323 Stone Oak Parkway San Antonio Tx 78023
01.2025 - Current
- Managed daily spa operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented staff training programs to enhance service standards and employee performance.
- Oversaw inventory management, optimizing product usage and reducing waste through effective stock control.
- Coordinated marketing initiatives to promote services, resulting in increased client engagement and retention.
- Fostered a collaborative team environment, mentoring staff to achieve personal development goals and drive performance excellence.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coordinated special events, attracting new clients and boosting overall sales.
- Led spa tours for new members to familiarize guests with services provided.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
Aesthetic and Reconstructive Clinic/Retail Sales Manager
STARS Plastic Surgery
8042 Wurzbach Rd Suite 130 San Antonio TX 78229
04.2020 - 10.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to all patients, assessing needs, and maintaining current knowledge of patient preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Trained and mentored sales staff, fostering a high-performance team culture.
Area Sales/Education Sales Manager
Sephora USA
San Francisco, CA
10.2005 - 07.2020
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Trained and mentored new sales team members, enhancing their skills and contributing to overall team success.
- Developed long-lasting relationships with educators and administrators to foster trust and promote brand loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Arts - Business Management
San Antonio College
San Antonio, TXSkills
- Customer Service
- Driven Work Ethic
- Customer Engagement
- Training and mentoring
- Strategic Planning
- Time Management
- Relationship Building
- Sales Expertise
- Staff Scheduling
Timeline
Spa Manager
Spa Black -Dr Jeneby
01.2025 - Current
Aesthetic and Reconstructive Clinic/Retail Sales Manager
STARS Plastic Surgery
04.2020 - 10.2024
Area Sales/Education Sales Manager
Sephora USA
10.2005 - 07.2020
Associate of Arts - Business Management
San Antonio College