Andria Brown
Sacramento,California
Summary
Vision Center Manager with 20+ years of experience, planning, developing and implementing company and regulatory standards to ensure all standards are met for the optical products and services provided. Goal-oriented individual versed in greeting high-volume of customers and associates and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Associate/ Customer Service Manager
Wal-Mart Stores Inc.
10.2001
- Customer Service manager set the goals and objective for customer service as to ensure a sense of direction in the pursuit of achieving the Best service for Walmart Customers
- Was able to problem solve to the patient’s satisfaction.
Vision Center Manager
Wal Mart Stores Inc
08.2004 - Current
- Quality Patient Care effectively communicate clear expectations regarding quality of care and patient safety
- Make sure all opticians are following Standard Operating Procedures
- Identify and implement practices needed to improve team knowledge
- Create and foster an environment centered on health care compliance
- Ensures appropriate operational execution of insurance billing procedures and HIPAA compliance
- Put service to the patients first by, continually providing the best patient care to ensure our products meet ANSI standards
- Regularly communicate to Optometrists or Ophthalmologists for any prescription discrepancies
- Effectively communicate to patients for any complaints, delays and educating them on their optical needs
- Travels to multiple locations including Fairfield, Rohnert Park and surround Vision Center office to manage the team when their manager was on a leave of absence.
- Enhanced customer experience by implementing effective staff training and development programs.
- Assists in the aid of Pharmacy administrative duties in order to increase the Pharmacist's opportunity to provide patient care and associate related issues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Quarterly host a Wellness Day event inside Walmart stores, provides free health information and free screening to our community and associates. This provides the first step for health care for our community.
- Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
Education
Completed 20 units in Computer Information classes. -
Folsom Lake College
Folsom, CAHigh School Diploma -
O.W. Holmes High school
San Antonio, Texas01.1998
Skills
- Promotional Support
- Payment Processing
- Inventory Control
- Customer Needs Assessment
- Client Account Management
- Problem-Solving Skills
- Guest Relations
- Client Service
- Customer Service
Certification
- Board of Optometry, Registered Contact Lens Dispenser, CLD2101, 09/30/2024
- Board of Optometry, Registered Spectacle Lens Dispenser, 41935, 1/31/2026
volunteer activity
California Care Force, September 2018, 2019, This three-day event provided Optometric, Dental and Medical care for the homeless and uninsured.
Timeline
Vision Center Manager
Wal Mart Stores Inc
08.2004 - Current
Sales Associate/ Customer Service Manager
Wal-Mart Stores Inc.
10.2001
Completed 20 units in Computer Information classes. -
Folsom Lake College
High School Diploma -
O.W. Holmes High school
- Board of Optometry, Registered Contact Lens Dispenser, CLD2101, 09/30/2024
- Board of Optometry, Registered Spectacle Lens Dispenser, 41935, 1/31/2026
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