Andria Hill
Jacksonville,FL
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Units of Jacksonville
11.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for storage units, services, and company information.
- Collected payments over the phone via credit card and in office cash/check payments.
- Made cold calls to potential customers to boost sales.
Owner
Hill's Wholesale & Resale
03.2019 - 10.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Virginia College
05.2013
Timeline
Customer Service Representative
Units of Jacksonville
11.2022 - 05.2024
Owner
Hill's Wholesale & Resale
03.2019 - 10.2022
Virginia College