Andria Richardson
Pinewood,SC
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, escalations, and cancel rewrites. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
The Hartford
07.2021 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Processed policy changes including cancel rewrites.
- Handling escalations in a timely manner.
Customer Support Specialist
Verizon Wireless
01.2016 - 06.2021
- Processed payments
- Sold products included but not limit to phone insurance, road side assistance, etc
- Troubleshoot products
- Assisted customers completed online orders via chat
Retention Specialist
Spectrum
04.2016 - 09.2019
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Trained new hires on system and company policies.
- Increased team productivity by providing training on best practices for retaining customers.
Education
No Degree - Business Administration And Management
Western Governors University
Salt Lake City, UT12-2025
General Studies
Scott's Branch High School
Summerton05-2007
Skills
- Escalations
- Cancel rewrite trained
- Adaptability and flexibility
- Active listening
Accomplishments
- Achieved digital badge by promoting digital options to agents and insureds.
- Complete cancel rewrite training for NGS & CLA.
Timeline
Customer Support Specialist
The Hartford
07.2021 - Current
Retention Specialist
Spectrum
04.2016 - 09.2019
Customer Support Specialist
Verizon Wireless
01.2016 - 06.2021
No Degree - Business Administration And Management
Western Governors University
General Studies
Scott's Branch High School
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