Andria Rodriguez
Buena Park,CA
Summary
Experienced medical Clinical Supervisor and medical assistant proficient in clinical standards, compliance and operations practices. Top-notch patient care and experience, communications skills and administrative abilities developed over 13-year career in the medical field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinic Surgery Scheduler
St Jude Providence
Fullerton, CA
10.2023 - Current
- Coordinated patient scheduling and appointment management for clinic surgery.
- Provided support to surgeons, nurses, and other staff members regarding clinic surgery scheduling processes.
- Reviewed daily schedules regularly in order to identify areas where changes may be necessary.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments as designated by physician.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Located scheduling barriers and implemented appropriate solutions.
Department Manager/Medical Assistant
Caduceus Medical Group
Yorba Linda, CA
07.2011 - 09.2023
- 7 years history of Surgery Scheduling for multiple specialties: OB/GYN, Orthopeadics, General Surgery, GI
- Triage patient and advise physician re: patient concerns, refills, requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Administer vaccines & phlebotomy
- Scheduled appointments & answer heavy phones
- Verified insurances for visits and collect copay, coinsurance's and balances
- Cleaned and maintained medical equipment following procedures and standards
- Conducted insurance verification and pre-certification and referral submissions to insurance
- Managed staff scheduling and set patient scheduling policy
- Evaluate critical situations
Medical Assistant
Dr. Michael Goddard, DPM
Santa Ana, CA
09.2010 - 06.2011
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Education
American Career College
Anaheim, CASkills
- Front and Back office skills
- Insurance Verifications
- Appointment Scheduling
- Referral Submissions
- Prior Authorizations for Medications
- Venipuncture and Phlebotomy
- 7 year history Surgery/Procedure Scheduling
- Procedure Assistance
- Medication Administration
- Clinical and Operational Judgement
- Critical Thinking
- Office Management (up to 10 employees)
- Handling Complaints
- 13 yrs Experience with EMR system
Languages
Spanish
Professional
Certification
- State Certified Medical Assistant License 2015
Timeline
Clinic Surgery Scheduler
St Jude Providence
10.2023 - Current
Department Manager/Medical Assistant
Caduceus Medical Group
07.2011 - 09.2023
Medical Assistant
Dr. Michael Goddard, DPM
09.2010 - 06.2011
American Career College