Andria Talley
Provo,UT
Summary
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Track record of fostering collaborative environments and delivering consistent results. Extensive years of caregiving with knowledge and background of the in's and out's of systems for special needs children as well as adults
Overview
13
13
years of professional experience
Work History
Owner
Flora & Fauna Design LLC
Provo, UT
05.2023 - Current
- Designed and implemented creative floral arrangements for diverse events.
- Managed inventory control, ensuring timely procurement of materials.
- Developed marketing strategies to enhance brand awareness and customer engagement.
- Oversaw daily operations, streamlining workflows for improved efficiency.
- Established vendor relationships to secure quality supplies at competitive prices.
- Coordinated logistics for event setups, ensuring seamless execution of services.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Front Desk Coordinator
Best in Music
Orem, UT
04.2016 - 04.2017
- Coordinated daily operations, ensuring seamless customer service and efficient front desk management.
- Managed appointment scheduling using advanced booking software to optimize staff availability and client flow.
- Maintained accurate records of client interactions and transactions, enhancing overall data integrity.
- Assisted with conflict resolution by addressing client concerns promptly and professionally, enhancing satisfaction levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
Sales Associate
Banana Republic
Orem, UT
05.2013 - 04.2016
- Developed strong customer relationships through personalized service and product recommendations.
- Executed visual merchandising standards to enhance product presentation and attract customers.
- Coordinated with team members to achieve daily sales goals and improve overall store performance.
- Implemented customer feedback processes to enhance service quality and drive satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Orem High School
Orem, UT05.1992
Certified Nutrition Coach -
Institute of Integrative Nutrition
New York, NY01.2020
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Financial management
- Consulting
- Bidding processes
- Financial planning
- Effective decision making
- Crisis management
Timeline
Owner
Flora & Fauna Design LLC
05.2023 - Current
Front Desk Coordinator
Best in Music
04.2016 - 04.2017
Sales Associate
Banana Republic
05.2013 - 04.2016
High School Diploma -
Orem High School
Certified Nutrition Coach -
Institute of Integrative Nutrition