Andria Watach
Willoughb
Summary
Dynamic Operations Manager with expertise in team leadership and training development. Skilled in improving efficiency and customer satisfaction through effective process management and staff training. Aiming to leverage experience to enhance operational performance in a growth-focused environment.
Overview
11
11
years of professional experience
Work History
Operations Manager
Ross Dress for Less
Mentor, Ohio
11.2023 - 12.2024
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Coordinated daily operations, ensuring efficient workflow across multiple departments.
- Implemented training programs for staff, improving operational knowledge and performance.
- Developed scheduling systems to optimize labor allocation and reduce overtime costs.
Keyholder
T-Mobile
Nashville, TN
08.2021 - 05.2023
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service standards.
- Assisted in inventory management, conducting regular stock counts to maintain product availability.
- Implemented promotional displays, increasing product visibility and enhancing customer engagement.
Sales Lead Keyholder
T-Mobile
Beachwood, OH
04.2014 - 09.2018
- Led sales team to exceed monthly targets through effective training and mentorship.
- Analyzed customer data to identify trends, enhancing product recommendations and improving customer satisfaction.
- Developed and implemented strategies that increased store profitability and improved inventory management.
- Streamlined sales processes, resulting in reduced transaction times and enhanced customer experience.
Education
High School Diploma -
Mayfield High School
Mayfield Heights, OH06-2002
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Ross Dress for Less
11.2023 - 12.2024
Keyholder
T-Mobile
08.2021 - 05.2023
Sales Lead Keyholder
T-Mobile
04.2014 - 09.2018
High School Diploma -
Mayfield High School