Andria Yates
Jackson,MS
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Golden Parasol Health Care Service
Jackson , MS
10.2020 - Current
- Ensured clients received necessary compassion and care.
- Directed and supervised team of 25 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Healthcare Customer Service Representative
Alorica
Jackson , MS
05.2016 - 08.2018
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Education
Holmes Community College
Goodman, MSSkills
- Schedule development
- Expectation setting
- Processes and procedures
- Training and mentoring
- Business Strategy Development
- Team building
- Team Leadership
- Conflict Resolution
- Professionalism
- Personal care aide
- Patient assessments
- Performing patient intakes
- Case management
- CPR/AED
Accomplishments
- Arise & Build Leadership Development Certification
Certification
- Direct Course Personnel Care Certification
Timeline
Supervisor
Golden Parasol Health Care Service
10.2020 - Current
Healthcare Customer Service Representative
Alorica
05.2016 - 08.2018
Holmes Community College