ANDRIANA TRUFANT
Sam's Club
Lafayette,LA
4
years of professional experience
Currently enrolled at SLCC Lafayette and preparing for Practical Nursing program admission to build pathway toward neonatal nurse practitioner career. Pursuing entry-level medical role with commitment to growth, strong work ethic, adaptability, interpersonal communication, independent work, and quick skill development. Bringing organization, motivation, and support capabilities across performance analysis, market research, sales tracking, client relationship management, goal setting, communication, sales strategy, team oversight, and staff management.
Work History
Personal Shopper
1 Year 6 Months- Reviewed discontinued and unavailable product options and recommended suitable substitutes to customers.
- Worked with team to execute daily tasks and enhance service delivery across ongoing operations.
- Reviewed item eligibility and completed returns and exchanges for unwanted items according to store policies.
- Evaluated merchandise quality and assembled customer orders while verifying accurate selection and maintaining freshness standards.
- Managed customer interactions during order pickup and curbside delivery to maintain a positive, professional experience.
- Handled customer inquiries by providing substitution details for out-of-stock items and answering order questions.
- Provided member assistance with consistent positive demeanor and timely resolution of concerns.
- Responded to customer inquiries and managed customer complaint resolution to ensure service quality.
- Reviewed order items, bagged groceries, and staged completed orders for guest pickup readiness.
- Sorted and placed similar items within storage areas to support efficient locating and easy access.
- Swept floors, cleaned surfaces, and straightened store layout during slow business hours.
Assistant Manager
2 Years 10 Months- Addressed customer inquiries after presenting key product and service details to clarify features, benefits, and usage.
- Partnered with team members to assist with lead closing processes from initiation through confirmation.
- Reviewed in-depth reports on weekly basis to analyze team performance and identify performance trends.
- Planned and executed customer loyalty program initiatives while identifying cross-selling opportunities to support sustained customer relationships.
- Operated POS system for cash register operations; processed customer sales and returns accurately.
- Interacted with shoppers to answer questions and explain merchandise and product features.
- Assisted strategic planning efforts and coordinated merchandise display setup aligned with target product promotion.
- Monitored sales floor activity to locate customers in need of assistance and flag merchandise requiring replenishment for timely restocking.
- Verified shipment package sign-offs and entered incoming item details into computer system for shipment tracking and documentation.
- Promoted teamwork and inclusion initiatives to improve employee morale.
- Processed payments, completed receipt handling, and returned cash, coin, and cards to ensure accurate customer transaction closure.
- Assisted recruiting training delivery and professional development programming by supporting onboarding-focused learning and related activities.
- Oversaw delivery of staff training programs covering sales techniques and product knowledge fundamentals.
- Supervised daily operational activities to verify compliance with company policies, procedures, and standards.
- Coordinated shift schedules for employees to support operational staffing and adequate coverage.
Education
Graduate Certificate - Medical Office Assistant
- Practical Nursing
High School Diploma
Skills
Utilized comprehensive sales proficiency to qualify leads
present offerings
and close sales effectively.
Delivered effective verbal and written communication across internal and external interactions.
Planned candidate sourcing
scheduled interviews
and conducted interviews as part of recruiting workflow.
Monitored stock levels
updated inventory records
and coordinated inventory replenishment activities.
Managed advertising and marketing efforts across campaign planning
execution
and performance monitoring.
Studied product features
specifications
and use cases to strengthen customer-facing communication.
Provided leadership
guidance
and performance oversight to team members.
Counted
recorded
and reconciled cash accurately to ensure correct payment processing.
Reviewed sales figures and updated sales performance dashboards for visibility.
Developed and maintained schedules and plans to organize work priorities and align task timelines.
Timeline
Personal Shopper
Sam's Club
05.2025 - CurrentRead More
Assistant Manager
Kids Footlocker
07.2022 - 05.2025Read More
Cecilia High School
High School Diploma
Read More
Unitech
Graduate Certificate from Medical Office Assistant
Read More
South Louisiana Community College
from Practical Nursing
Read More