Andrianna Patrick
Baton Rouge,LA
Summary
Professional leader with focus on team collaboration and achieving results. Adept at adapting to changing needs and ensuring reliability in all tasks. Skilled in conflict resolution, staff training, and operational oversight. Recognized for strong communication and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Supervising Agent
American Income Life Insurance Company
12.2023 - Current
- Conduct daily outbound and scheduled client meetings to identify needs and recommend tailored insurance solutions
- Build trust quickly with clients while simplifying complex financial products into clear, actionable options
- Consistently exceed sales targets and rank as a top-performing sales manager within the agency
- Manage and mentor team members, supporting performance improvement and sales strategy development
- Handle objections with confidence, turning hesitation into informed decision-making
- Maintain a high-volume pipeline while delivering personalized, relationship-focused experiences
- Oversee compliance with insurance regulations, ensuring all processes adhere to state and federal guidelines.
- Conduct regular audits of client files to verify accuracy and ensure timely updates on policy changes.
- Facilitate communication between insurance agents and clients, enhancing service delivery and customer satisfaction.
Executive Assistant
Ochsner Medical Center
01.2019 - 2023
- Coordinated executive schedules and prioritized meetings, enhancing time management and productivity across the team.
- Managed communication between executives and clients, fostering strong relationships through timely responses and follow-ups. Provides general administrative support for the department and/or specific managers/directors.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Establishes and maintains good rapport and cooperative working relationships with representatives/vendors from external companies, co-workers, personnel from other departments, senior management personnel and physicians throughout the facility.
- Develops and manages the department’s detailed service assignment schedule for staff physicians.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
Front Office Coordinator
LA Center for Restorative Dentistry
01.2016 - 01.2018
- Provide office and clerical support by preparing correspondence, preparing mailing, update inventory
- Manage recall and inactive patient system
- Oversee patient relations & handle patient complaints
- Prepare financial treatment plans and present plan options to patient
- Administer skills evaluations and pre- employment paperwork
- Schedule patients for efficient use of doctor and staff time
- Bookkeeping; Handle all Billing transactions the time of treatment
- Check in patients according to office protocol, verifying and updating patient information
- Confirm appointments according to protocol and patient preferences
- Check patient quick-fill list to try to fill in cancellation and no-show appointment times
- Make follow-up appointments as needed
- Maintain a professional reception area; organize patient education materials, etc.
- Promptly welcome patients and visitors to the practice
Customer Support Specialist
Magellan
01.2015 - 01.2016
- Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquires.
- Resolves customer administrative concerns as the first line of contact
- Links or makes routine referrals and triage decisions not requiring clinical judgment
- Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
- Educates providers on how to submit claims and/ or appeals and when/where to submit treatment plan.
- Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
- Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff
- Lead or participate in Care Management activities as requested that help improve performance, excellence, and culture
- Demonstrate flexibility in areas such as job duties and schedule to better serve operational goals
Office Manager
BR DENTAL CARE
01.2009 - 01.2015
- Design and implement office policies, Establish & organize office operations and procedures.
- Supervise office staff, Prepare time sheets, control correspondences, review and approve supply requisitions, liaise with other agencies, organizations and groups. Update organizational memberships.
- Supervise office staff, assign and monitor clerical and secretarial functions, recruit and select office staff, Orient and train employees, provide on the job and other training opportunities, Evaluate staff performance, coaching and disciplining staff.
- Create special promotions, develop and implement strategic marketing plans for business, and coordinate all media buying.
- Create television ads, referral games, quarterly newsletters, newspaper ads, and send direct mail pieces to increase patient base.
- Coordinate Special Events, Network in the community and Wellness Expo’s to communicate and educate patients on the importance of dental treatment.
Office Assistant
MARTY SALTZMAN ENDODONTICS
01.2006 - 01.2009
- Manage all aspects of day-to-day operations.
- Patient scheduling, verify insurance benefits, prepare & present treatment plans.
- Financing, Accounts payable/receivable, Account aging reports, Invoicing, insurance billing.
- New employee training, coordinate staff functions, answer multi-lined telephones
Education
Bachelor of Science - Psychology
University of New Orle
Skills
- Energetic and results-driven professional with a strong background in sales, customer engagement, and leadership Proven ability to connect with diverse audiences, build trust quickly, and convert conversations into meaningful outcomes Experienced in high-volume outreach, consultative selling, and communicating complex solutions in a clear, compelling way
- Known for resilience, curiosity, and bringing both strategy and personality into every interaction
Core Skills
- Effective leadership and communication
Positive attitude
Outbound Prospecting (Calls, Email, Social)
Relationship Building & Trust Development
Consultative Sales & Needs Discovery
Pipeline Generation & Lead Qualification
Storytelling & Persuasive Communication
CRM & Data Management
Objection Handling & Closing
Cross-Team Collaboration
Profile
Able to handle a great variety of tasks and responsibilities, simultaneously and effectively. Highly organized, trainable and adjusts well to all environments. Possess the ability to create and present an excellent image of the organization and its service to customers. Accustomed to handling sensitive, confidential records. Motivated, personable, flexible and versatile. Excellent team-building skills with a talent for quickly mastering any task.
Timeline
Supervising Agent
American Income Life Insurance Company
12.2023 - Current
Executive Assistant
Ochsner Medical Center
01.2019 - 2023
Front Office Coordinator
LA Center for Restorative Dentistry
01.2016 - 01.2018
Customer Support Specialist
Magellan
01.2015 - 01.2016
Office Manager
BR DENTAL CARE
01.2009 - 01.2015
Office Assistant
MARTY SALTZMAN ENDODONTICS
01.2006 - 01.2009
Bachelor of Science - Psychology
University of New Orle