Andrica Arterberry
Mesquite,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Eager to learn new things and grow within a company.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Insureone Insurance Agency
05.2022 - 08.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Resolved payment issues and implemented corrective actions to prevent recurrence.
- Responded to customer inquiries and problems to promote great service.
Customer Service Representative Level II
Securus Technologies
09.2018 - 06.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assessed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Customer Service Representative
XPS Solutions
06.2017 - 03.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Account Advisor
Alpine Payment Systems
08.2016 - 05.2017
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
Cashier Lead
Wal-Mart Supercenter
03.2015 - 08.2016
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Met high productivity standards in processing payments for customers.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education
Some College (No Degree) -
Kilgore College
Kilgore, TXHigh School Diploma -
Crandall High School
Crandall, TX05.2014
Skills
- Report creation
- Credit card payment processing
- Call Center Operations
- types 32 wpm
- Hands on learner
- Open-minded
- Transaction Processing
- Customer Service
Timeline
Customer Service Specialist
Insureone Insurance Agency
05.2022 - 08.2023
Customer Service Representative Level II
Securus Technologies
09.2018 - 06.2020
Customer Service Representative
XPS Solutions
06.2017 - 03.2018
Account Advisor
Alpine Payment Systems
08.2016 - 05.2017
Cashier Lead
Wal-Mart Supercenter
03.2015 - 08.2016
Some College (No Degree) -
Kilgore College
High School Diploma -
Crandall High School
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