Andrijana NIkolić
Belgrade
Summary
Project Manager and Customer Support Specialist with a proven track record and problem-solving. Excelled in enhancing customer satisfaction and streamlining QA processes, significantly improving project efficiency. Skilled in fostering strong client relationships and leading teams to success.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Paragraf Lex
Belgrade, Serbia (Remote)
09.2024 - Current
- Provided timely assistance to customers via phone and email
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations
QA Inspector
WebCentric
Belgrade, Serbia (Remote)
03.2021 - 08.2024
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Updated quality control records and reports.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained other workers in inspection and testing procedures.
- Assisted in developing inspection and testing protocols.
- Provided technical support to production personnel.
Project Manager
WebCentric
Belgrade, Serbia (Remote)
08.2020 - 02.2021
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Met project deadlines without sacrificing build quality or workplace safety.
Data Entry Clerk
WebCentric
Belgrade, Serbia (Remote)
06.2020 - 08.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects
- Followed data entry protocols, rules and regulations.
Education
Computer And Information Sciences
Singidumum University
Belgrade, Serbia01-2025
Computer Science
Bialystok University of Technology
Bialystok Poland07-2019
Computer And Information Systems, E-business
Beogradska Poslovna Škola
Belgrade, Serbia10-2017
Skills
- Complaint handling
- Visual inspection
- Quality assurance
- Project scheduling
- Customer focus
- Project planning
- Test planning
Interest
Languages learning, psychology, reading
Languages
Serbian
Native language
English
Advanced
C1
Polish
Elementary
A2
German
Beginner
A1
Timeline
Customer Support Specialist
Paragraf Lex
09.2024 - Current
QA Inspector
WebCentric
03.2021 - 08.2024
Project Manager
WebCentric
08.2020 - 02.2021
Data Entry Clerk
WebCentric
06.2020 - 08.2020
Computer And Information Sciences
Singidumum University
Computer Science
Bialystok University of Technology
Computer And Information Systems, E-business
Beogradska Poslovna Škola