Andrés Kokovidis
Allston,MA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Great ability to communicate and understand people of various backgrounds.
Overview
2
2
years of professional experience
Work History
Barista
Caffe Nero
09.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Carpet and Upholstery Steam Cleaner
Hexatrac Of Boston
06.2022 - 09.2022
- Enhanced customer satisfaction by providing thorough carpet and upholstery steam cleaning services.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Increased repeat business through exceptional communication skills and attention to detail during cleaning appointments.
- Ensured the longevity of clients' investments in their carpets and upholstery by employing proper care techniques.
Education
Bachelor of Science - Cybersecurity
University of Massachusetts - Boston
Boston, MA05.2027
High School Diploma -
Saint Joseph's Preparatory High School
Allston, MA06.2023
Skills
- Espresso Machine Operation
- Ordering Procedures
- Cash Handling
- POS Systems
- Communication
- Ability to speak three languages
- Problem-solving
- Attention to detail
- Time management
- Reliability
Accomplishments
- Memorized ingredients and recipes for forty-eight specialty drinks.
- Awarded twice for language proficiency in Greek Culture through the Ellinomatheia Certification language program
- Managed to convince team members to stay with their job, improved interpersonal relations between boss and employees
Languages
Greek
Native or Bilingual
Spanish
Native or Bilingual
Turkish
Limited Working
Russian
Elementary
Timeline
Barista
Caffe Nero
09.2022 - Current
Carpet and Upholstery Steam Cleaner
Hexatrac Of Boston
06.2022 - 09.2022
Bachelor of Science - Cybersecurity
University of Massachusetts - Boston
High School Diploma -
Saint Joseph's Preparatory High School