Andy Darden
Nashville,TN
Summary
Adept at elevating dining experiences, I leveraged hospitality service expertise and suggestive selling at Joe Muer Seafood to significantly enhance guest satisfaction and repeat visits. My strong work ethic and experience enabled me to excel in fast-paced environments, making impactful recommendations and fostering memorable connections with a diverse clientele.
Overview
16
16
years of professional experience
Work History
Server
Joe Muer Seafood
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Oak Steakhouse
05.2018 - 05.2024
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Giovanni Ristorante
09.2008 - 05.2018
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
No Degree - Music, Spanish And International Business
University of Tennessee
Knoxville, TNMCSE - Computer Networking
New Horizons Computer Learning
Chattanooga, TNSkills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Service prioritization
- Order Accuracy
- Suggestive Selling
- Tableside Etiquette
- Foreign language proficiency
- Daily specials memorization
- Food and beverage pairings
- Wine service
- Guest Engagement
Languages
Spanish
Full Professional
Timeline
Server
Joe Muer Seafood
05.2024 - Current
Server
Oak Steakhouse
05.2018 - 05.2024
Server
Giovanni Ristorante
09.2008 - 05.2018
No Degree - Music, Spanish And International Business
University of Tennessee
MCSE - Computer Networking
New Horizons Computer Learning
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