Andy Echeverria
Sandy Springs,GA
Summary
Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful Customer Service with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Phone Sales Associate
The Home Depot Inc
Atlanta, GA
04.2022 - 04.2022
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 20 outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Generated minimum of 2 new leads each day
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Dishwasher/Kitchen Prep Cook
Cheesecake Factory Inc
Dunwoody, GA
01.2021 - 04.2022
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and assisted new kitchen staff members.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Stepped into additional roles during busy times to boost coverage of important stations
Customer Service Associate
Publix
Sandy Springs, GA
09.2017 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
Associate in Engineering Technology - Electrical Engineering
Lincoln College of Technology
Marietta, GA05.2023
High School Diploma -
Riverwood International Charter School
Atlanta, GA05.2018
Skills
- Generating Leads
- Microsoft Dynamics
- Customer Satisfaction
- Customer Targeting
- Speech Clarity
- Customer Interaction
- Customer Needs Assessments
- Customer Support
- Customer Loyalty
- Service Quality
- Team Goals
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Spanish
Full Professional
Timeline
Phone Sales Associate
The Home Depot Inc
04.2022 - 04.2022
Dishwasher/Kitchen Prep Cook
Cheesecake Factory Inc
01.2021 - 04.2022
Customer Service Associate
Publix
09.2017 - 11.2020
Associate in Engineering Technology - Electrical Engineering
Lincoln College of Technology
High School Diploma -
Riverwood International Charter School
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