Open To Work
Heather Maldonado
Chesapeake,VA
Work Preference
Summary
Hardworking sales associate offering familiarity with salesforce and moderate computer skills. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Skilled Appointment Setter with experience in scheduling, client communication, and customer service. Strengths include effective multi-tasking, ability to work under pressure, and exceptional organizational skills. Previous roles involved direct interaction with clients, ensuring all appointments were scheduled accurately and promptly while maintaining high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
Inside/Outside Sales Manager
Steel Building Pros
Virginia Beach, VA
10.2012 - 05.2021
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Took information from potential customers to assess needs.
- Made phone calls and sent emails to establish leads.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Participated actively in strategic planning meetings with the sales team in order to develop new approaches for increasing sales performance.
- Managed a team of outside sales representatives by providing guidance, training, and support.
- Implemented innovative techniques for lead generation such as email campaigns or social media outreach.
- Prepared monthly reports detailing progress against goals set out by senior management.
Education
High School Diploma -
Ashworth College
Norcross, GA01.2007
Skills
- Qualifying new leads
- Generating leads
- Building rapport
- Meeting sales goals
- Outbound calling
- High-volume call reception
- Account inquiry resolution
- Inbound and outbound calls
Timeline
Inside/Outside Sales Manager
Steel Building Pros
10.2012 - 05.2021
High School Diploma -
Ashworth College