Andy Golden
Aspen,CO
Summary
Over 20 year’s experience in real estate, property management, hotel operations, reservations, sales, marketing, revenue optimization, owner relations and guest services.
Overview
21
21
years of professional experience
Work History
Front Office Manager
Aspen Alps
Aspen, CO
11.2009 - Current
- Responsible for all hotel operations, owner and guest relations for the Aspen Alps Condominium Resort.
- Responsibilities include reservation management for both guests and owners.
- Forecast and budgets.
- Management of owners calendars and revenue optimization. Direct contact with the board of directors.
- In charge of all front desk operations including scheduling, coaching, supervision and developing of staff.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Real Estate Broker/ Office Manger
Golden Properties
Aspen, CO
11.2005 - 11.2009
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
Hotel Front Desk Agent
Timers Club Resort
Snowmass, CO
06.2003 - 11.2005
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Monitored staff performance and provided feedback and guidance.
Skills
- Detail oriented
- Staff Management
- Effective multitasking
- Problem-solving abilities
- Employee Development
- Team Leadership
- Employee Coaching and Mentoring
Timeline
Front Office Manager
Aspen Alps
11.2009 - Current
Real Estate Broker/ Office Manger
Golden Properties
11.2005 - 11.2009
Hotel Front Desk Agent
Timers Club Resort
06.2003 - 11.2005