
Front Office Manager with a skilled focus on excellent customer service, office management, administrative support and conflict resolution. A team leader acutely attentive to the needs of employees and guests. A punctual problem solver and avid multitasker with a proven track record of being an essential & integral component of the management team. Instrumental in providing effective solutions that produce immediate results which contribute to the establishment's long-term success.
Executes the management of the front desk, Swiss Service and bell teams, including annual performance reviews.
Responsibilities involve overseeing daily & monthly front office activities, encompassing running daily package forecast & VIP reports, importing daily ACDC files, implementing and directing the department's upgrading & ALL member enrollment programs and ensuring the completion of TA/third-party commissions, including communicating accruals & actuals, and weekly ALL reconciliations.
Additionally, strategically managing financials, entailing payroll & expenses, to adhere to forecasts & participating in monthly P&L meetings.
Detail oriented
Poised under pressure
Quality Assurance
Recruiting and Hiring Talent
Strong written/verbal communicator
Staff Training & Coaching