Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Craig Rylander

Chicago,IL

Summary

Front Office Manager with a skilled focus on excellent customer service, office management, administrative support and conflict resolution. A team leader acutely attentive to the needs of employees and guests. A punctual problem solver and avid multitasker with a proven track record of being an essential & integral component of the management team. Instrumental in providing effective solutions that produce immediate results which contribute to the establishment's long-term success.

Overview

11
11
years of professional experience

Work History

Front Office Manager

Swissotel Chicago
Chicago, IL
02.2022 - Current

Executes the management of the front desk, Swiss Service and bell teams, including annual performance reviews.

Responsibilities involve overseeing daily & monthly front office activities, encompassing running daily package forecast & VIP reports, importing daily ACDC files, implementing and directing the department's upgrading & ALL member enrollment programs and ensuring the completion of TA/third-party commissions, including communicating accruals & actuals, and weekly ALL reconciliations.

Additionally, strategically managing financials, entailing payroll & expenses, to adhere to forecasts & participating in monthly P&L meetings.

Assistant Front Office Manager

Swissotel Chicago
Chicago, Illinois
10.2021 - 02.2022

Guest Services Manager

Super 8 By Wyndham Chicago
Chicago, Illinois
01.2016 - 09.2021

Education

Bachelor of Arts - Advertising

Loyola University Chicago
Chicago, IL
05.2006

Skills

Detail oriented

Poised under pressure

Quality Assurance

Recruiting and Hiring Talent

Strong written/verbal communicator

Staff Training & Coaching

Accomplishments

  • 2023 - Illinois Hotel & Lodging Association Star of the Industry Nominee
  • 2023 - Leader of the Quarter, Q1

Timeline

Front Office Manager

Swissotel Chicago
02.2022 - Current

Assistant Front Office Manager

Swissotel Chicago
10.2021 - 02.2022

Guest Services Manager

Super 8 By Wyndham Chicago
01.2016 - 09.2021

Bachelor of Arts - Advertising

Loyola University Chicago
Craig Rylander