Andy Gomez
Oakland,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
T-Mobile
Alameda, CA
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Fast Food Worker
Panda Express
Oakland, CA
06.2022 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
High School Diploma -
Oakland Unity High School
Oakland, CA06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Verbal/written communication
- Flexible Schedule
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Cash Register Operation
- Cash Handling Accuracy
- Professional Demeanor
- Retail Store Operations
- Payment Processing
- Merchandising understanding
- Display Setup
- Business Development
- Fraud Detection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
T-Mobile
06.2023 - Current
Fast Food Worker
Panda Express
06.2022 - 08.2022
High School Diploma -
Oakland Unity High School