Andy Hsu
Holmdel,NJ
Summary
Results-driven store manager specializing in inventory management, customer service, and sales strategies. Demonstrated success in enhancing customer satisfaction and driving profitability through effective team leadership and conflict resolution. Proven track record of optimizing operations and achieving sales targets.
Overview
2
2
Languages
30
30
years of professional experience
Work History
Store Manager
Ichiban Japanese Restaurant & Sushi Bar
Holmdel, New Jersey
10.2021 - 07.2026
- Developed strategies to maximize sales and profitability.
- Supervised staff to ensure high-quality customer service and teamwork.
- Enhanced customer experience through effective conflict resolution strategies.
- Coordinated inventory management and ordering of fresh ingredients.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Implemented health and safety protocols to ensure compliance with regulations.
- Oversaw cash handling procedures and daily financial reconciliation.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager/Owner
Woo-Tao Lunch Box Restaurant (chained-store)
Taitung, Taiwan, Taiwan
12.2011 - 07.2021
- Managed daily operations ensuring smooth service and customer satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented inventory controls to maintain optimal stock levels and reduce waste.
- Collaborated with suppliers to negotiate pricing and maintain quality products.
- Conducted regular inspections for cleanliness and adherence to health regulations.
- Ensured compliance with safety regulations and company policies.
- Managed daily operations of a busy lunch box restaurant chain.
General Manager
Wasabi Japanese Cuisine
Nyack , NY
07.2006 - 08.2011
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed service and sales strategies to improve retention and revenue.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Universal Banker
M&T Bank
Nyack, New York
06.2005 - 07.2006
- Processed transactions accurately and efficiently for diverse banking services.
- Assisted customers with account openings and service inquiries.
- Resolved customer issues through effective communication and problem-solving skills.
- Collaborated with team members to enhance customer service experiences.
- Maintained compliance with banking regulations and internal policies.
- Supported marketing initiatives for new products and services in the branch.
Head of Textile Department
IKEA
Paramus, New Jersey
07.2001 - 08.2003
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Interior Designer
Ethan Allen
Taipei, Taiwan, Taiwan
09.1996 - 08.2000
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Selected furniture, fabrics, and materials to enhance overall design concepts.
- Assisted customers in selecting furniture based on personal needs and preferences.
- Increased sales by providing personalized product, style, and purchasing advice to customers.
- Visited home sites when necessary to assess and fulfill customer needs.
- Cultivated strong customer relationships that led to increased repeat business and referrals.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured a clean and organized showroom environment to enhance overall customer experience.
- Arranged furniture displays to showcase new arrivals and promote sales.
Education
MBA - Management
SUNY New Paltz
New Paltz, NY09-2005
Associate of Arts - Landscape Architecture
Fu-Jen University
Taiwan 06-1994
Skills
- Sales strategy development
- Inventory management and forecasting
- Financial reconciliation
- Profit margin optimization
- Problem solving and operations management
- Customer experience and service
- Team leadership and conflict resolution
- Store displays and marketing promotions
- Relationship building and management
Languages
Chinese (Mandarin)
Professional
English
Limited
Timeline
Store Manager
Ichiban Japanese Restaurant & Sushi Bar
10.2021 - 07.2026
Store Manager/Owner
Woo-Tao Lunch Box Restaurant (chained-store)
12.2011 - 07.2021
General Manager
Wasabi Japanese Cuisine
07.2006 - 08.2011
Universal Banker
M&T Bank
06.2005 - 07.2006
Head of Textile Department
IKEA
07.2001 - 08.2003
Interior Designer
Ethan Allen
09.1996 - 08.2000
MBA - Management
SUNY New Paltz
Associate of Arts - Landscape Architecture
Fu-Jen University