Andy Jarvis
Hendersonville ,NC
Summary
Dynamic hospitality professional with exceptional customer service skills and a strong work ethic, honed at Outback Steakhouse. Proven track record in upselling techniques and guest relations management, enhancing customer satisfaction and loyalty. Adept at team collaboration and maintaining high-quality service standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Outback Steakhouse
Hendersonville, NC
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized revenue by leveraging expertise in menu items, specials, and promotions for strategic upselling.
- Increased sales significantly by upselling higher-end products to customers.
Barista
Starbucks
Arden, NC
05.2022 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Floor Manager
B&D Liquidations
Hendersonville, NC
03.2019 - 05.2022
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw efficient coordination and productivity of a small team on the shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Negotiated with suppliers for better pricing, resulting in cost savings without compromising quality.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02.2023
Skills
- Exceptional customer service
- Strong work ethic
- Hospitality service expertise
- Sales expertise
- Sales techniques
- Team collaboration
- Service prioritization
- Quality control
- Suggestive selling
- Guest relations management
- Task prioritization
- Food safety
- Upselling techniques
- Positive and professional
- Liquor, wine, and food service
- Point of sale (POS) system operations
- Calm demeanor
- Warm and friendly
- Reliability
Timeline
Server
Outback Steakhouse
02.2024 - Current
Barista
Starbucks
05.2022 - 01.2024
Floor Manager
B&D Liquidations
03.2019 - 05.2022
High School Diploma -
Penn Foster Career School