Andy Kasaija
Marvin,SD
Summary
Proactive Customer Service Representative with extensive experience in managing high-stress situations and resolving disputes effectively. Skilled in customer relations, and technical support, consistently leading to increased customer loyalty and satisfaction. Strong critical thinking and active listening abilities, bringing a professional and empathetic approach to every interaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Positrust, LLC
06.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Music & Music Therapy
UNC Pembroke
Lumberton, NC06.2026
High School Diploma -
Weddington High School
Weddington , NC06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Complaint resolution
- Microsoft Outlook
- Professional telephone demeanor
- Scheduling
- Appointment Scheduling
- Data Collection
- Technical Support
- Account updating
- Research
- Proofreading
- Brand representation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Chinese (Mandarin)
Professional Working
Timeline
Customer Service Representative
Positrust, LLC
06.2022 - 06.2024
Bachelor of Arts - Music & Music Therapy
UNC Pembroke
High School Diploma -
Weddington High School
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