Andy Lazo
Port St. Lucie,FL
Summary
Bilingual English/Spanish Detail-oriented and dependable administrative professional with hands-on experience in the construction and remodeling industry, now seeking to transition into a remote insurance verification role. Skilled in managing client information, prioritizing service requests, and resolving data discrepancies with accuracy and efficiency. Proven ability to follow structured workflows, communicate professionally with clients and vendors, and handle confidential information with discretion. Adept at working independently in fast-paced, deadline-driven environments. Committed to delivering high-quality support that aligns with organizational standards and enhances the customer experience.
Overview
1
1
year of professional experience
Work History
Remote Administrative Coordinator/Customer Service
Repair and Remodeling Services Corp.
10.2024 - Current
- Verified clients insurance eligibility via phone and payer portals for a high volume of appointments.
- Communicated with insurance companies to confirm coverage and obtain pre-authorization.
- Created and maintained reports, spreadsheets, and invoices, improving operational efficiency.
- Reviewed and corrected client project details and documentation to resolve discrepancies and ensure accurate records.
- Managed task prioritization to align with project timelines and department protocols.
- Collaborated with team members via Zoom, Teams, and Outlook to maintain workflow efficiency.
Education
High School Diploma -
Booker T. Washington
Miami, FL06-2011
Skills
- Inbound phone call handling
- Time management
- Microsoft Excel
- Attention to detail
- Office administration
- Data entry
- Team collaboration
- Verbal and written communication
- Documentation and recordkeeping
- Scheduling appointments
- Remote
- Appointment scheduling
- Tech-Savvy
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Languages
English
Timeline
Remote Administrative Coordinator/Customer Service
Repair and Remodeling Services Corp.
10.2024 - Current
High School Diploma -
Booker T. Washington
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