Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
etrailer
Wentzville, Missouri
07.2024 - Current
Assisted customers with product inquiries and order placements to streamline transactions.
Processed returns and exchanges promptly, ensuring high customer satisfaction.
Educated customers on product features and installation procedures for optimal usage.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained updated knowledge through continuing education and advanced training.
Information Technology Analyst
Benefits Design & Consultants, Inc.
Chesterfield, MO
08.2000 - 07.2024
Oversaw the testing, maintenance, and monitoring of computer programs and systems.
Trained staff and users to work with computer systems and programs.
Lent technical expertise and recommendations to assess data analytics and bolster information management.
Liaised with third-party vendors to resolve issues and evaluate platforms.
Assisted users with resolving technical problems related to applications or hardware devices.
Installed, configured, tested, and maintained operating systems, application software, hardware components, and peripherals.
Manager
Imo's Pizza
Wentzville, MO
06.1992 - 07.2000
Displayed exceptional leadership skills by quickly earning promotion to manager.
Coached, mentored and trained team members in order to improve their job performance.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Bachelor of Science - Management Information Systems
University of Missouri - St Louis
St Louis, MO
12-2000
Skills
Customer service
Conflict resolution
Product knowledge
Order processing
Technical support
Problem solving
Time management
Effective communication
Timeline
Customer Service Representative
etrailer
07.2024 - Current
Information Technology Analyst
Benefits Design & Consultants, Inc.
08.2000 - 07.2024
Manager
Imo's Pizza
06.1992 - 07.2000
Bachelor of Science - Management Information Systems