Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Majesky

Wentzville,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

etrailer
Wentzville, Missouri
07.2024 - Current
  • Assisted customers with product inquiries and order placements to streamline transactions.
  • Processed returns and exchanges promptly, ensuring high customer satisfaction.
  • Educated customers on product features and installation procedures for optimal usage.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.

Information Technology Analyst

Benefits Design & Consultants, Inc.
Chesterfield, MO
08.2000 - 07.2024
  • Oversaw the testing, maintenance, and monitoring of computer programs and systems.
  • Trained staff and users to work with computer systems and programs.
  • Lent technical expertise and recommendations to assess data analytics and bolster information management.
  • Liaised with third-party vendors to resolve issues and evaluate platforms.
  • Assisted users with resolving technical problems related to applications or hardware devices.
  • Installed, configured, tested, and maintained operating systems, application software, hardware components, and peripherals.

Manager

Imo's Pizza
Wentzville, MO
06.1992 - 07.2000
  • Displayed exceptional leadership skills by quickly earning promotion to manager.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Education

Bachelor of Science - Management Information Systems

University of Missouri - St Louis
St Louis, MO
12-2000

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Order processing
  • Technical support
  • Problem solving
  • Time management
  • Effective communication

Timeline

Customer Service Representative

etrailer
07.2024 - Current

Information Technology Analyst

Benefits Design & Consultants, Inc.
08.2000 - 07.2024

Manager

Imo's Pizza
06.1992 - 07.2000

Bachelor of Science - Management Information Systems

University of Missouri - St Louis
Andy Majesky