Andy Martinez
Chicago,IL
Summary
Retail professional with experience in customer service, stock management, and POS operations. Skilled in balancing multiple responsibilities while ensuring high-quality service delivery. Demonstrates a commitment to maintaining an organized and inviting shopping environment. Eager to grow from sales as well as outside of sales. Love learning new things and very quick into learning new things.
Overview
2
2
Languages
11
11
years of professional experience
Work History
On Field Operations/Appareal
Dick Sporting Goods
Norridge, Illinois
09.2026 - Current
- Created game plans for the apparel department.
- Delivered strong customer service to athletes by addressing requests and needs.
- Assisted athletes at register and handled online order pickups.
- Completed tasks with accuracy and efficiency.
Sale Associate
UNIQLO
Chicago, IL
06.2021 - 09.2026
- Provided excellent customer service as a sales associate.
- Pro-actively addressed and fulfilled customer needs to enhance shopping experience.
- Executed sales transactions with accuracy and efficiency, ensuring compliance with cashier protocols.
- Attended to the needs of customers while also completing assigned tasks.
- Maintained shop cleanliness and organized merchandise displays to attract customers.
- Oversaw organization and inventory management in the stockroom..
- Acted as part of the Alterations team member (2022-2026).
- Acted as part of the Visual Merchandising team (2025).
- Handled weekly price changes and promotional items.
Coat Check Attendant
Radius
Chicago, IL
01.2025 - 03.2025
- Enhanced guest experience by efficiently tagging and organizing coats and bags during peak hours.
- Delivered exceptional customer service, fostering a welcoming atmosphere for guests.
- Maintained an organized environment by sorting and arranging items systematically.
- Processed cash transactions and operated POS to facilitate seamless checkout for customers.
Student
Over the Rainbow Art Case
Chicago, IL
05.2019 - 06.2019
- Showcased my own artwork from the FreshLens Program.
- Given the opportunity to sell my artwork in a silent auction to guests.
- Engaged with people answering questions, giving details about the work and sharing my experience with the program.
Student Volunteer
Ravenswood Community Services
Chicago, IL
04.2016 - 04.2017
- Set up facilities and equipment, cleaning areas, and organizing supplies.
- Provided exceptional service to guests when needed.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Provided general cleaning of venue spaces before, during, and after events.
Empathy Interviewer
Lake View High School
Chicago, IL
02.2020
- Conducted interviews with participants to assess eligibility.
- Actively listened to interviewees' requests, conforming full understanding before addressing concerns.
- Explained questions in better detail for interviewees to allow truthful answers.
- Observed participants and recorded results.
- Supported project team in planning activities planning and execution of research.
Education
Bachelor of Arts (B.A.) -
Columbia College Chicago
600 S Michigan Ave, Chicago, IL 6060509-2021
High School Diploma -
Lake View High School
4015 N Ashland Ave, Chicago, IL 6061306-2020
Skills
- Retail sales
- Customer service
- POS system operations
- Cash handling
- Stock management
- Backroom organization
- Team collaboration
- Attention to detail
- Inventory management
- Visual merchandising
- Time management
- Planning
- Self-Directed
- Friendly, positive attitude
Languages
English
Full Professional
Spanish
Full Professional
Timeline
On Field Operations/Appareal
Dick Sporting Goods
09.2026 - Current
Coat Check Attendant
Radius
01.2025 - 03.2025
Sale Associate
UNIQLO
06.2021 - 09.2026
Empathy Interviewer
Lake View High School
02.2020
Student
Over the Rainbow Art Case
05.2019 - 06.2019
Student Volunteer
Ravenswood Community Services
04.2016 - 04.2017
Bachelor of Arts (B.A.) -
Columbia College Chicago
High School Diploma -
Lake View High School