Microsoft Office, Salesforce, PC and Apple Computing
Andy Myers
Mansfield,TX
Summary
Well-qualified sales and customer service support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Self motivated, attentive experienced working in 24/7 uptime environment.
Overview
7
7
years of professional experience
Work History
Expert Care Support Agent
Alzheimer's Association
10.2022 - Current
- Providing decision-making support, crisis assistance and education for people living with dementia, their caregivers and families - including strategies for long term care and end of life planning - Guidance for legal, financial and care decisions, as well as treatment options
Manager
Spirit of Halloween - Pop-Up Store
09.2022 - 11.2022
- Managed a team of student workers and veteran employees, inventory and scheduling - Heavy focus on merchandising with a twice weekly product installment / interior design
- Successfully allocated resources to maximize productivity and profitability
Sales - Retention
DISH Satellite
12.2021 - 07.2022
- Prevented customers from switching to competing companies for cable television - Re-established customer loyalty by signing new, long-term contracts with DISH Satellite Television
- Increased efficiency and team productivity by promoting operational best practices
Sales - Licensed Insurance Agent
GEICO
03.2021 - 11.2021
- Licensed Property and Casualty Insurance Agent in Texas - Provided customer service for current clients, handling claims after accidents - Grew the company with tie-ins to local businesses, earning the highest lead closure rate
FNOL Claims Representative
Pilot Insurance
07.2020 - 01.2021
- Fielded catastrophe home insurance claims during hurricane season - Created a buffer of de-escalation between the customer and claims representative during live storms - Promoted to assigning claims and direct emergency response services during hurricanes
- Enhanced interdepartmental communication by initiating regular meetings between claims handlers and underwriters to discuss pending cases
Art Direction
Pier 1 Imports Corporate
01.2019 - 01.2020
- Hired by Pier 1 as on-set, lead asst to their art directors for commercials and catalogue photoshoots - In-house set construction for the Set Director at Pier 1 Stages, formally the FW Star Telegram
- Organized and detail-oriented with a strong work ethic
Manager / Brand Ambassador
Designe Gallerie and Dallas Market Center
11.2016 - 01.2019
- Capitalized on the spring and fall expos, introducing the brand into the Dallas Market Center - Transformed the retail store into a gallery with live music events for grassroots marketing
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads
Education
Bachelor of Science And Theater - Journalism & Mass Communications -
ABILENE CHRISTIAN UNIVERSITY
Skills
- Key holder experience
- Complaint Handling
- Call Management
- Sales Quota Achievement
- POS Systems and Ordering Platforms
- Stock management
- Retail store support
- Sales closing
- 60 wpm Typing Speed
- Customer Relations
- Account Management
- Brand representation
Software
Timeline
Expert Care Support Agent
Alzheimer's Association
10.2022 - Current
Manager
Spirit of Halloween - Pop-Up Store
09.2022 - 11.2022
Sales - Retention
DISH Satellite
12.2021 - 07.2022
Sales - Licensed Insurance Agent
GEICO
03.2021 - 11.2021
FNOL Claims Representative
Pilot Insurance
07.2020 - 01.2021
Art Direction
Pier 1 Imports Corporate
01.2019 - 01.2020
Manager / Brand Ambassador
Designe Gallerie and Dallas Market Center
11.2016 - 01.2019
Bachelor of Science And Theater - Journalism & Mass Communications -
ABILENE CHRISTIAN UNIVERSITY
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