Andy Phan
United Parcel Service, UPS
4913 Southside Drive,KY
5
years of professional experience
Dynamic and results-driven professional with a strong background in customer service. Proven ability to enhance customer satisfaction through exceptional communication and suggestive selling. Skilled in organization and memory retention, consistently delivering high-quality service while managing multiple requests efficiently. Committed to fostering positive guest experiences and team collaboration.
Work History
Restaurant Server
4 Months- Greeted guests promptly and presented menu recommendations, including Vietnamese dishes and specials.
- Took accurate orders and relayed modifications clearly to kitchen staff.
- Delivered food and beverages efficiently while maintaining attentive table service.
- Explained menu items, ingredients, and dietary options to support guest decisions.
- Processed payments accurately using POS system and handled cash transactions.
- Maintained clean, organized service stations and followed restaurant sanitation standards.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
Package Handler
4 Years 1 Month- Loaded and unloaded packages from trailers, trucks, and conveyor systems following UPS safety procedures.
- Scanned shipments and verified labels to maintain tracking accuracy and reduce handling errors.
- Lifted and moved packages of varying sizes while following proper ergonomic and safe lifting techniques.
- Sorted parcels by destination, route, and zip code to support accurate package flow.
Prep Cook
9 Months- Prepared fresh ingredients by washing, chopping, portioning, and following recipe standards.
- Maintained food safety by labeling, rotating, and storing ingredients properly.
- Restocked prep stations with needed ingredients, utensils, and supplies throughout shifts.
- Sanitized work surfaces, equipment, and tools to support kitchen cleanliness standards.
- Assisted team members by completing prep tasks during high-volume service periods.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Security Officer
2 Months- Patrolled assigned areas to deter trespassing, theft, and unauthorized access.
- Monitored CCTV, alarm systems, and control points for suspicious activity.
- Verified visitor credentials and enforced site access procedures.
- Documented incidents, shift activity, and security observations in detailed reports.
Customer Service Sales Representative
5 Months- Recommended footwear and apparel options based on customer needs and preferences
- Documented customer interactions clearly to support consistent follow-up and service continuity
- Built rapport with customers through friendly communication and active listening
- Managed multiple service requests efficiently while maintaining accuracy and professionalism
- Adapted quickly to new product information, procedures, and customer service tools
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
High School Diploma
Skills
Customer satisfaction
Organization
Guest service
Exceptional communication
Suggestive selling
Memory retention
Timeline
Restaurant Server
Pho Viet Vietnamese Restaurant
06.2026 - CurrentRead More
Package Handler
United Parcel Service, UPS
09.2022 - CurrentRead More
Security Officer
Allied Universal Security Services
06.2022 - 08.2022Read More
Prep Cook
Qdoba
04.2022 - 01.2023Read More
Customer Service Sales Representative
Zappos
02.2022 - 07.2022Read More
Fairdale Highschool
High School Diploma
Read More