Andy Ramos
Lake Worth,FL
Summary
Results-driven professional with extensive experience enhancing business operations and team development. Skilled in managing schedules, coordinating travel, and executing administrative tasks. Committed to maintaining operational accuracy and maximizing profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Quest Workspaces
West Palm Beach, USA
08.2023 - Current
- Oversee over 100 business owners and help them achieve business goals.
- Oversaw daily operations to optimize workflow across departments.
- Coordinated agreements and billing processes to ensure timely transactions and client satisfaction
- Leveraged Microsoft Office suite to enhance productivity in document preparation and communication., including Word, Excel and Outlook
- Demonstrates exceptional communication skills
- Ability to multi-task and adapt to a given situation
- Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage machines and copier
- Conveys Quest Culture of a positive attitude, client service and an entrepreneurial spirit
- Conducted tours for potential clients, showcasing available office spaces to drive leasing opportunities
- Create networking events
- Organized travel logistics, encompassing flights and accommodations.
- Handled correspondence, including emails and phone calls, professionally.
- Assisted in project management by tracking deadlines and deliverables.
- Facilitated errands supporting daily tasks, allowing executives to focus on high-priority responsibilities
- Maintained confidential files related to personnel records or other sensitive information.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
Lead Patient Access Specialist
Sanitas Medical Center
West Palm Beach, USA
09.2021 - 08.2023
- Compile and record medical charts, reports, and correspondence
- Interview patients to complete insurance and privacy forms
- Receive insurance co-pay payments and post amounts paid to patient accounts
- Schedule and confirm patient appointments, check-ups and physician referrals
- Answer telephones and direct calls to appropriate staff
- Assisted with daily patient flow in various areas
- Verifies patient by reading patient identification
- Coordinated telehealth function assignments to streamline patient care
- Optimized scheduling and appointment coordination, streamlining clinic operations.
- Facilitated insurance verification and eligibility inquiries for patients, improving access to care.
- Enhanced check-in procedures, leading to reduced wait times for patients.
Store Operations Supervisor
PacSun-Pacific Sunwear
West Palm Beach, USA
08.2017 - 10.2021
- Developed and implemented operational procedures to enhance efficiency in the store.
- Implemented new processes and procedures to improve efficiency within the store.
- Guided and instructed staff on customer service best practices and sales techniques.
- Led and supported team members to enhance individual and collective performance.
- Collaborated with department heads to align store objectives with corporate goals.
- Managed inventory levels using retail management software to ensure stock availability and reduce discrepancies.
- Addressed customer inquiries and complaints using effective communication strategies.
- Maintained accurate records of transactions using POS systems.
- Reviewed financial statements and budget reports on a monthly basis.
- Coordinated interdepartmental activities to facilitate effective communication and collaboration.
- Supported event planning for corporate functions and team-building activities.
Education
Entrepreneurship/ Business -
Palm Beach State College
High school diploma -
John I. Leonard High School
Greenacres, FLSkills
- Professional and emotionally mature
- Event Planning
- Strong problem solver
- Detail-oriented and highly organized
- Vendor and contractor management
- Exceptional written and verbal skills
- Trusted for discretion and confidentiality
- Tech savvy and proficient in all MS Office, Excel,Apple, Adobe Pro DC, SharePoint, Expensing, Slack,Zoom, Teams, Mondaycom, Write, Maintains, socialmedia platforms, and most smart home systems
Certification
Florida Notary Public
Languages
- English - Expert
- Spanish - Expert
- Bilingual
Timeline
Operations Manager
Quest Workspaces
08.2023 - Current
Lead Patient Access Specialist
Sanitas Medical Center
09.2021 - 08.2023
Store Operations Supervisor
PacSun-Pacific Sunwear
08.2017 - 10.2021
Entrepreneurship/ Business -
Palm Beach State College
High school diploma -
John I. Leonard High School